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Fletcher Jones Motorcars
- Newport Beach, CA
About this business
Location details
3300 Jamboree Road, Newport Beach, CA, 92660, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Working with Pon Chen was a great experience I showed up by accident on an event night. Despite that Pon Chen my salesperson was insanely great at taking care of me. Keep in mind I was in cargo shorts a AMG F1 jacket and tennis shoes. So I didn't in anyway look like I could afford coffee let along a 100K car. PON was patient. He was attentive. He never pressured me 1x into a purchase except in a gentle funny way. PON made it simple and easy. He let us drive all the AMG cars we wanted. I wasn't sold on buying an AMG, let alo... read more
Business response:
Congratulations on your Mercedes-Benz! We are so appreciative of wonderful guests like yourself who take the time to share their feedback and let us know that Pon and Ed were able to exceed expectations. Of course, if we can be of any further assistance, we are happy to help. -Heather Lewis, Client Care Manager
First class all the way Just went to dealership for a test drive (MB was not on the top of my list), but within 48 hrs I was driving off the lot in my brand new 2016 E350 station wagon. Extremely knowledgeable salesman (Blake); no pressure from sales mgr (Frank), and we made a very fair deal (with the help of discounts from partner United Mileage Plus). This is my 3rd purchase at Fletcher Jones and I highly recommend this dealer.
Business response:
Congratulations on your new Mercedes-Benz! The wagon is a great choice. It is always so wonderful to hear that our team continues to deliver a world class experience and that we have had the opportunity to assist you 3 times now. Thank you so much for sharing about your experience with us. As always, if we can be of any further assistance, please let us know. -Heather Lewis, Client Care Manager
Great and easy experience! This is the way it should be. Sammy was great.
Business response:
Thank you for your feedback. I am very happy to hear that Sammy and our team were able to provide an exceptional experience. If any questions should arise, please feel free to reach out. -Heather Lewis, Client Care Manager
Sales and Service review Excellent service and attention to my entire party. We bought five cars and Ihab really took car of us. The general manager (Garth) even personally took time to ensure everything we needed was taken care of.
Business response:
Congratulations on 5 Mercedes-Benz vehicles! That is absolutely fantastic to hear that our team and general manager were able to go the extra mile to make sure that everything you need was handled. We strive to deliver a world-class experience to every guest. Thank you for taking the time to share with us, and as always, please let us know if we can be of any further assistance. -Heather Lewis, Client Care Manager
Great and easy experience! This is the way it should be. Sammy was great.
Business response:
Thank you for your feedback. I am very happy to hear that Sammy and our team were able to provide an exceptional experience. If any questions should arise, please feel free to reach out. -Heather Lewis, Client Care Manager
Sales and Service review Excellent service and attention to my entire party. We bought five cars and Ihab really took car of us. The general manager (Garth) even personally took time to ensure everything we needed was taken care of.
Business response:
Congratulations on 5 Mercedes-Benz vehicles! That is absolutely fantastic to hear that our team and general manager were able to go the extra mile to make sure that everything you need was handled. We strive to deliver a world-class experience to every guest. Thank you for taking the time to share with us, and as always, please let us know if we can be of any further assistance. -Heather Lewis, Client Care Manager
First class all the way Just went to dealership for a test drive (MB was not on the top of my list), but within 48 hrs I was driving off the lot in my brand new 2016 E350 station wagon. Extremely knowledgeable salesman (Blake); no pressure from sales mgr (Frank), and we made a very fair deal (with the help of discounts from partner United Mileage Plus). This is my 3rd purchase at Fletcher Jones and I highly recommend this dealer.
Business response:
Congratulations on your new Mercedes-Benz! The wagon is a great choice. It is always so wonderful to hear that our team continues to deliver a world class experience and that we have had the opportunity to assist you 3 times now. Thank you so much for sharing about your experience with us. As always, if we can be of any further assistance, please let us know. -Heather Lewis, Client Care Manager
TONY is by far the worst service rep ever! My SL550 was turned into the service department on Oct 12th. I needed 2 tires/2 wheels replaced and run test because the engine service light was illuminated. I called several times and finally 7 days later Tony calls with an update to let me know they were just starting to work on my car. A week later I can't get an update. No return calls. Service coordinator said, "Tony said he will call you back in 20 mins". He never calls. Finally he calls me back on Oct 28th. He said, "they re... read more
Business response:
Hi Christy, Thank you for your recent service with Tony and sharing your experience in the review. Our service team is deeply committed to providing each guest with a truly exceptional service and ensuring any concerns are fully addressed. Please accept our sincerest apologies that we were unable to exceed your expectations and communicate with you in a timely manner. I understand there are some concerns regarding the warranty coverage and why certain items were not covered by this warranty. We would like an opportunity to ... read more
TONY is by far the worst service rep ever! My SL550 was turned into the service department on Oct 12th. I needed 2 tires/2 wheels replaced and run test because the engine service light was illuminated. I called several times and finally 7 days later Tony calls with an update to let me know they were just starting to work on my car. A week later I can't get an update. No return calls. Service coordinator said, "Tony said he will call you back in 20 mins". He never calls. Finally he calls me back on Oct 28th. He said, "they re... read more
Business response:
Hi Christy, Thank you for your recent service with Tony and sharing your experience in the review. Our service team is deeply committed to providing each guest with a truly exceptional service and ensuring any concerns are fully addressed. Please accept our sincerest apologies that we were unable to exceed your expectations and communicate with you in a timely manner. I understand there are some concerns regarding the warranty coverage and why certain items were not covered by this warranty. We would like an opportunity to ... read more
Frequently asked questions about Fletcher Jones Motorcars
How is Fletcher Jones Motorcars rated?
Fletcher Jones Motorcars has a 4.3 star rating with 3,769 reviews.
When is Fletcher Jones Motorcars open?
Fletcher Jones Motorcars is closed now. It will open at 7:00 a.m.
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