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Fletcher Jones Motorcars
- Newport Beach, CA
About this business
Location details
3300 Jamboree Road, Newport Beach, CA, 92660, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Thomas Carnevale - WOW We cannot say enough about the professional manner in which Thomas interacts with his clients. He is knowledgeable, a wonderful listener, caring and does everything he can to insure that the customer feels like they are a winner. Andrea & I are definitely winners as a result of our relationship with Thomas. Bottom line: relationships and trust is what drives successful relationships.
Business response:
Thank you for your wonderful feedback. I am very happy to hear that Thomas and our team continue to make you feel like winners. We strive to deliver 5-Star service every time. As always, if we can be of any further assistance, we are here to help. -Heather Lewis, Client Care Manager
Driveline Repair We had a vibration in the driveline of our 2006 C280. It took some time for them to diagnose the exact cause of the vibration but they were tenacious in respect to finding the problem. They allowed us to have a 2016 loaner car for the duration of the repair. Service advisor Dan Schmidt went out of his way to make sure we were not inconvenienced. The car now drives as smooth as the day we bought it.
Business response:
I am so happy to hear that Dan and our team were able to go the extra mile to find the issue and a resolution. We appreciate your taking the time to share with us. We look forward to serving you for all of your Mercedes-Benz needs. -Heather Lewis, Client Care Manager
Driveline Repair We had a vibration in the driveline of our 2006 C280. It took some time for them to diagnose the exact cause of the vibration but they were tenacious in respect to finding the problem. They allowed us to have a 2016 loaner car for the duration of the repair. Service advisor Dan Schmidt went out of his way to make sure we were not inconvenienced. The car now drives as smooth as the day we bought it.
Business response:
I am so happy to hear that Dan and our team were able to go the extra mile to find the issue and a resolution. We appreciate your taking the time to share with us. We look forward to serving you for all of your Mercedes-Benz needs. -Heather Lewis, Client Care Manager
Awesome These guys are fantastic! The service is phenomenal. They beat Ritz Carlton at being Ritz Carlton. Thank you, Mary!
Business response:
Thank you for sharing about your experience with us. It is always so wonderful to hear that Mary and our team could deliver exceptional service. As always, we are here to help. -Heather Lewis, Client Care Manager
Awesome These guys are fantastic! The service is phenomenal. They beat Ritz Carlton at being Ritz Carlton. Thank you, Mary!
Business response:
Thank you for sharing about your experience with us. It is always so wonderful to hear that Mary and our team could deliver exceptional service. As always, we are here to help. -Heather Lewis, Client Care Manager
Leasing my new E400 I have to admit getting a new car is not always my favorite experience. However Fletcher Jones helps make it a smoother process. They have a terrific selection of cars @ different price points. Christine and Christopher were wonderful to work with. I look forward to working with them both again for my future car needs. This was my 3rd lease with Fletcher.
Business response:
Congratulations on your 3rd Mercedes-Benz with us! I am always very happy to hear that our team continues to provide exceptional service and earn such recommendations. Thank you for your feedback. As always, if we can be of any further assistance, please do not hesitate to contact us. -Heather Lewis, Client Care Manager
Leasing my new E400 I have to admit getting a new car is not always my favorite experience. However Fletcher Jones helps make it a smoother process. They have a terrific selection of cars @ different price points. Christine and Christopher were wonderful to work with. I look forward to working with them both again for my future car needs. This was my 3rd lease with Fletcher.
Business response:
Congratulations on your 3rd Mercedes-Benz with us! I am always very happy to hear that our team continues to provide exceptional service and earn such recommendations. Thank you for your feedback. As always, if we can be of any further assistance, please do not hesitate to contact us. -Heather Lewis, Client Care Manager
GLE LEASE Had a great experience and leased my first choice - was on the lot.
Business response:
Congratulations on your new Mercedes-Benz! I am so happy to hear that our team was able to assist you finding the car of your dreams. Thank you so much for taking the time to share your feedback with us. If we can be of any further assistance, please feel free to reach out. -Heather Lewis, Client Care Manager
GLE LEASE Had a great experience and leased my first choice - was on the lot.
Business response:
Congratulations on your new Mercedes-Benz! I am so happy to hear that our team was able to assist you finding the car of your dreams. Thank you so much for taking the time to share your feedback with us. If we can be of any further assistance, please feel free to reach out. -Heather Lewis, Client Care Manager
Frequently asked questions about Fletcher Jones Motorcars
How is Fletcher Jones Motorcars rated?
Fletcher Jones Motorcars has a 4.3 star rating with 3,769 reviews.
When is Fletcher Jones Motorcars open?
Fletcher Jones Motorcars is closed now. It will open at 7:00 a.m.
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