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Fletcher Jones Motorcars
- Newport Beach, CA
About this business
Location details
3300 Jamboree Road, Newport Beach, CA, 92660, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Dan Schmidt and the FJMB Service Team are the best! I own several FJMB purchased vehicles, so often i am in the service department for routine service and on occasion for repair. What I value most is the level of communication, professionalism and friendly I see with most everyone I come in contact with. Dan does an exceptional job, always!
Business response:
Thank you so much for your feedback. We are very appreciative of your loyalty and recommendations. I am pleased to hear that Dan and our team continue to deliver an exceptional experience and that you are enjoying our efforts of providing for the utmost communication, professionalism, and friendliness. As always, please do not hesitate to reach out if any questions should arise. -Heather Lewis, Client Care Manager
Coolest new SL This is the 6th SL I have had and each is a noticeable improvement from the last. The only thing that can't improve is the service. Always the best!
Business response:
Congratulations on your 6th SL, that is truly fantastic! I'm so happy you're enjoying the newest improvements made and that our service here has continued to meet your expectations. We look forward to seeing you again soon, please don't hesitate to contact us with any questions or concerns that may arise. -Heather Lewis, Client Care Manager
Coolest new SL This is the 6th SL I have had and each is a noticeable improvement from the last. The only thing that can't improve is the service. Always the best!
Business response:
Congratulations on your 6th SL, that is truly fantastic! I'm so happy you're enjoying the newest improvements made and that our service here has continued to meet your expectations. We look forward to seeing you again soon, please don't hesitate to contact us with any questions or concerns that may arise. -Heather Lewis, Client Care Manager
Fiore Mercedes C300 We recently leased a C300 from FJ. Our salesperson was Jeremy Jeremic with whom we had previously purchased our R350 a few years ago.I had previously owned a 1999 BMW 528i that I purchased from Irvine BMW 17 years ago. I went back to Irvine BMW and they offered me a great deal on their 328i. I visited FJ just to see what they had---my mind was pretty much made up.The combination of Jeremy and the C300 made me change my mind and I leased the car that day.Jeremy is a wonderful person to deal with. I cannot ... read more
Business response:
Hello, Thank you for sharing your feedback with us! I'm very pleased to read Jeremy took great care of you and that he was such a wonderful person to deal with. Congratulations on your new C300, please don't ever hesitate to contact us should you ever have any future questions or concerns! -Heather Lewis, Client Care Manager
Fiore Mercedes C300 We recently leased a C300 from FJ. Our salesperson was Jeremy Jeremic with whom we had previously purchased our R350 a few years ago.I had previously owned a 1999 BMW 528i that I purchased from Irvine BMW 17 years ago. I went back to Irvine BMW and they offered me a great deal on their 328i. I visited FJ just to see what they had---my mind was pretty much made up.The combination of Jeremy and the C300 made me change my mind and I leased the car that day.Jeremy is a wonderful person to deal with. I cannot ... read more
Business response:
Hello, Thank you for sharing your feedback with us! I'm very pleased to read Jeremy took great care of you and that he was such a wonderful person to deal with. Congratulations on your new C300, please don't ever hesitate to contact us should you ever have any future questions or concerns! -Heather Lewis, Client Care Manager
Great Customer Service! Tommy Tran from Fletcher Jones Motorcars Newport Beach is fantastic! He was able to get the car I was looking for in minutes (which another dealership I was talking to was unable to find for 3 days) and we were able to make a deal a few minutes later. Afterwards, he drove the car to personally deliver it to me at my workplace. Tommy made things extremely easy and convenient. I would recommend anyone who is looking to buy a Mercedes to buy from Fletcher Jones and to talk to Tommy Tran; he's your man!
Business response:
Congratulations on your new Mercedes-Benz! I am so happy to hear that Tommy and our team were able to provide an exceptional experience in finding the perfect car and am appreciative of such wonderful feedback. Please feel free to reach out if we can be of any further assistance. -Heather Lewis, Client Care Manager
Great Customer Service! Tommy Tran from Fletcher Jones Motorcars Newport Beach is fantastic! He was able to get the car I was looking for in minutes (which another dealership I was talking to was unable to find for 3 days) and we were able to make a deal a few minutes later. Afterwards, he drove the car to personally deliver it to me at my workplace. Tommy made things extremely easy and convenient. I would recommend anyone who is looking to buy a Mercedes to buy from Fletcher Jones and to talk to Tommy Tran; he's your man!
Business response:
Congratulations on your new Mercedes-Benz! I am so happy to hear that Tommy and our team were able to provide an exceptional experience in finding the perfect car and am appreciative of such wonderful feedback. Please feel free to reach out if we can be of any further assistance. -Heather Lewis, Client Care Manager
A solid car buying experience Fletcher Jones has a very fine reputation, and my recent experience there reflected that reputation. My hunch is that they really place the customer service experience at the center of what they do. Some of us would rather have root canal work than go buy a car. But they make it (the car buying, not the root canal) as painless as possible. It doesn't hurt that they have a great product to boot.
Business response:
We absolutely do put the care of guests at the top of our priority list! I am very pleased to hear that your experience was no exception. We take pride in our team and our products and are very appreciative of such great feedback. If any questions should arise, please feel free to contact us. -Heather Lewis, Client Care Manager
Great customer service Christine Nolden was very professional and she got me a great deal. She patiently worked with me to find the perfect car for my situation. I would highly recommend her.
Business response:
Congratulations on your new Mercedes-Benz! I am very happy to hear that Christine was able to assist in finding the car of your dreams and appreciate your taking the time to share your feedback with us. We are here to help if we can be of any further assistance. -Heather Lewis, Client Care Manager
Frequently asked questions about Fletcher Jones Motorcars
How is Fletcher Jones Motorcars rated?
Fletcher Jones Motorcars has a 4.3 star rating with 3,769 reviews.
When is Fletcher Jones Motorcars open?
Fletcher Jones Motorcars is closed now. It will open at 7:00 a.m.
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