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Fletcher Jones Motorcars
- Newport Beach, CA
About this business
Location details
3300 Jamboree Road, Newport Beach, CA, 92660, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Great customer service Christine Nolden was very professional and she got me a great deal. She patiently worked with me to find the perfect car for my situation. I would highly recommend her.
Business response:
Congratulations on your new Mercedes-Benz! I am very happy to hear that Christine was able to assist in finding the car of your dreams and appreciate your taking the time to share your feedback with us. We are here to help if we can be of any further assistance. -Heather Lewis, Client Care Manager
A solid car buying experience Fletcher Jones has a very fine reputation, and my recent experience there reflected that reputation. My hunch is that they really place the customer service experience at the center of what they do. Some of us would rather have root canal work than go buy a car. But they make it (the car buying, not the root canal) as painless as possible. It doesn't hurt that they have a great product to boot.
Business response:
We absolutely do put the care of guests at the top of our priority list! I am very pleased to hear that your experience was no exception. We take pride in our team and our products and are very appreciative of such great feedback. If any questions should arise, please feel free to contact us. -Heather Lewis, Client Care Manager
New Car Purchase We were pleasantly surprised by the excellent service we received from all your sales personnel. Especially Charles, Taylor, Raj and Brandon in Sales and Mike in Finance. They went out of their way to find the vehicle in the color we were looking for and found it in one day. They followed up with emails and phone calls to keep us informed. They were on site for our visits, and treated us with kindness and laughter. We had visited another Mercedes dealership a few days before and could not believe the positiv... read more
Business response:
Congratulations on your Mercedes-Benz! I am so happy to hear that our team was able to provide such a memorable experience and help you find the car of your dreams. Thank you for taking the time to share your feedback. If any questions should arise, please feel free to reach out. -Heather Lewis, Client Care Manager
New Car Purchase We were pleasantly surprised by the excellent service we received from all your sales personnel. Especially Charles, Taylor, Raj and Brandon in Sales and Mike in Finance. They went out of their way to find the vehicle in the color we were looking for and found it in one day. They followed up with emails and phone calls to keep us informed. They were on site for our visits, and treated us with kindness and laughter. We had visited another Mercedes dealership a few days before and could not believe the positiv... read more
Business response:
Congratulations on your Mercedes-Benz! I am so happy to hear that our team was able to provide such a memorable experience and help you find the car of your dreams. Thank you for taking the time to share your feedback. If any questions should arise, please feel free to reach out. -Heather Lewis, Client Care Manager
Outstanding service As always, Mr. Bob Evans and his staff provided excellent service from making the service appointment to receiving the vehicle and ultimately completing the service for the MB E550. Leslie was very professional, courteous ,and set the standard. Thank you for an excellent service experience
Business response:
It is always wonderful to hear that Bob, Leslie, and our team were able to take exceptional care of you and your Mercedes-Benz. Thank you for sharing with us. As always, let us know if we can be of any further assistance, we're here to help. -Heather Lewis, Client Care Manager
Outstanding service As always, Mr. Bob Evans and his staff provided excellent service from making the service appointment to receiving the vehicle and ultimately completing the service for the MB E550. Leslie was very professional, courteous ,and set the standard. Thank you for an excellent service experience
Business response:
It is always wonderful to hear that Bob, Leslie, and our team were able to take exceptional care of you and your Mercedes-Benz. Thank you for sharing with us. As always, let us know if we can be of any further assistance, we're here to help. -Heather Lewis, Client Care Manager
Great Experience Fred, Alex, James, Lonelle, Han...the entire team was great to work! Thank you!
Business response:
Thank you for taking the time to share your feedback with us. I am pleased to hear that Fred, Alex, James, Lonelle, Han, and the rest of our team were able to provide great service for you. Please do not hesitate to reach out if we can be of any further assistance. -Heather Lewis, Client Care Manager
Great Experience Fred, Alex, James, Lonelle, Han...the entire team was great to work! Thank you!
Business response:
Thank you for taking the time to share your feedback with us. I am pleased to hear that Fred, Alex, James, Lonelle, Han, and the rest of our team were able to provide great service for you. Please do not hesitate to reach out if we can be of any further assistance. -Heather Lewis, Client Care Manager
Thomas Carnevale - WOW We cannot say enough about the professional manner in which Thomas interacts with his clients. He is knowledgeable, a wonderful listener, caring and does everything he can to insure that the customer feels like they are a winner. Andrea & I are definitely winners as a result of our relationship with Thomas. Bottom line: relationships and trust is what drives successful relationships.
Business response:
Thank you for your wonderful feedback. I am very happy to hear that Thomas and our team continue to make you feel like winners. We strive to deliver 5-Star service every time. As always, if we can be of any further assistance, we are here to help. -Heather Lewis, Client Care Manager
Frequently asked questions about Fletcher Jones Motorcars
How is Fletcher Jones Motorcars rated?
Fletcher Jones Motorcars has a 4.3 star rating with 3,769 reviews.
When is Fletcher Jones Motorcars open?
Fletcher Jones Motorcars is closed now. It will open at 7:00 a.m.
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