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Fletcher Jones Motorcars
- Newport Beach, CA
About this business
Since 1946, Fletcher Jones has grown to be one of the largest and most respected family-owned automotive groups in the world. We pride ourselves on creating a superior customer experience leading you to the vehicle of your dreams. Our commitment is to our guests' complete satisfaction every step of the way and more. View Our Vehicle Specials Today!
Location details
3300 Jamboree Road, Newport Beach, CA, 92660, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 8:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 8:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 8:00 a.m. to 8:00 p.m. | |
| Sun | 10:00 a.m. to 6:00 p.m. |
Exceeded Expectations We had never visited FJM before, but had heard a lot about it. After spending time with Sales Rep Tom Koss we decided to make the purchase. There was no high pressure, just easy manners and high knowledge factor, and of course, wonderful product.
Business response:
Hello bellswhistles, Welcome to our Fletcher Jones family and congratulations on your new Mercedes-Benz! Were happy to hear that Tom and the rest of the team were able to provide you with the greatest service. Our team truly strives to provide all of our guests with a world-class experience. If we can be of any further assistance, please feel free to reach out. Thank you, Heather Lewis Client Care Manager
Exceeded Expectations We had never visited FJM before, but had heard a lot about it. After spending time with Sales Rep Tom Koss we decided to make the purchase. There was no high pressure, just easy manners and high knowledge factor, and of course, wonderful product.
Business response:
Hello bellswhistles, Welcome to our Fletcher Jones family and congratulations on your new Mercedes-Benz! Were happy to hear that Tom and the rest of the team were able to provide you with the greatest service. Our team truly strives to provide all of our guests with a world-class experience. If we can be of any further assistance, please feel free to reach out. Thank you, Heather Lewis Client Care Manager
Proactive Service I appreciate that the mechanic observed and repaired a strut problem that I had not noticed. After he made the repair, the car rode and handled markedly better. I am glad the maintenance was performed before the struts failed and possibly caused additional damage.
Business response:
Hello Panhead20, Thank you for taking the time to share your feedback with us. We value what you have to say and are glad to hear that our team was able to exceed your expectations. If any questions should arise, please feel free to contact us. Regards, Heather Lewis Client Care Manager
Proactive Service I appreciate that the mechanic observed and repaired a strut problem that I had not noticed. After he made the repair, the car rode and handled markedly better. I am glad the maintenance was performed before the struts failed and possibly caused additional damage.
Business response:
Hello Panhead20, Thank you for taking the time to share your feedback with us. We value what you have to say and are glad to hear that our team was able to exceed your expectations. If any questions should arise, please feel free to contact us. Regards, Heather Lewis Client Care Manager
Outstanding service The A service on my car was completed in about two hours, which was less time than expected. I was so pleased and surprised. Thanks to all including Dan Schmidt.
Business response:
Hello HappywithFJ, We appreciate you taking the time to share your experience with us. Our team members, including Dan, aim to provide you with efficient and quality service. Thus, we are pleased to know we were able to exceed the level of your expectations. Please let us know if we can assist you any further. Thank you, Heather Lewis Client Care Manager
Outstanding service The A service on my car was completed in about two hours, which was less time than expected. I was so pleased and surprised. Thanks to all including Dan Schmidt.
Business response:
Hello HappywithFJ, We appreciate you taking the time to share your experience with us. Our team members, including Dan, aim to provide you with efficient and quality service. Thus, we are pleased to know we were able to exceed the level of your expectations. Please let us know if we can assist you any further. Thank you, Heather Lewis Client Care Manager
Good Experience! Larry Crecelius is a great service manager. He took care of my side mirror when I came in with a problem and then he was so good getting my annual service and transportation taken care of. And my driver Ed was the best! Thanks to the whole team.
Business response:
Hello HappyCB Thank you for your wonderful feedback. We are pleased to hear that Larry and Ed delivered great customer service to you. Our team aims to provide all of our guests with only the best customer service. If we can be of further assistance, please feel free to let us know how we can help. Best, Heather Lewis Client Care Manager
Good Experience! Larry Crecelius is a great service manager. He took care of my side mirror when I came in with a problem and then he was so good getting my annual service and transportation taken care of. And my driver Ed was the best! Thanks to the whole team.
Business response:
Hello HappyCB Thank you for your wonderful feedback. We are pleased to hear that Larry and Ed delivered great customer service to you. Our team aims to provide all of our guests with only the best customer service. If we can be of further assistance, please feel free to let us know how we can help. Best, Heather Lewis Client Care Manager
Exceptional Experience In the past 12 years, I have leased or purchased 6 cars from various brands such as Porsche, Range Rover, and BMW so for me getting the best service and having a good experience means a lots. I have to say that John B. and James provided me with an exceptional experience. They made the process easy and painless and gave me the deal that I wanted.
Business response:
Hello Insuregrl8, Thank you for sharing your experience with us! We value what you have to say and were happy to know that John and James were able to make your car buying experience with us a pleasant one. We hope that we can deliver that same level of service to you in the future. Best, Heather Lewis Client Care Manager
Frequently asked questions about Fletcher Jones Motorcars
How is Fletcher Jones Motorcars rated?
Fletcher Jones Motorcars has a 4.4 star rating with 3,751 reviews.
When is Fletcher Jones Motorcars open?
Fletcher Jones Motorcars is closed now. It will open at 7:00 a.m.
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