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Flanders Heating & Air Conditioning
- Heating & Air Conditioning/HVAC
- Hampton Bays, NY
About this business
At Flanders, Service is at the heart of everything we do. We’re committed to your comfort, 24-hours a day, all year round. Every member of the Flanders service team is fully vetted, up to date on the latest service techniques and equipment, professional, respectful and courteous at all times. At Flanders, we hold ourselves to the highest of standards, and have since 1954.
Location details
219 W Montauk Hwy, Hampton Bays, NY, 11946, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 4:30 p.m. | |
| Tue | 8:00 a.m. to 4:30 p.m. | |
| Wed | 8:00 a.m. to 4:30 p.m. | |
| Thu | 8:00 a.m. to 4:30 p.m. | |
| Fri | 8:00 a.m. to 4:30 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
I regret to have to write this review, as I can say that I have had positive interactions with the customer service team, the technicians who have come to my house. Everyone has been professional and kind and I have no complaints there. I am writing this to warn other consumers, as I feel that signing up for the Service Experts Advantage program was one of the worst financial decisions of my life. My furnace went out in March of 2020, in the middle of winter and the very beginning of the COVID pandemic. So it was a moment of... read more
Business response:
While some of our customers prefer to pay everything up front, others do not, and as such, prefer our Advantage Program. Our Advantage Program pricing allows our customers to have peace of mind with continual maintenance support on new equipment for one low monthly payment.
Poor communication, misleading sales, employees hate their jobs because they absorb the brunt of all the dissatisfied customers, and they do not honor their contract. Little to no effort to rectify without hounding them. Poor management, supply chain issues, and customer blaming. The epitome of what's wrong with corporations.
Today (9/9/22 I had my annual tune-up with RJD. Will was the technician and was prompt, courteous, professional, and responsive to my questions and concerns. He was very thorough. I would request that he continue as my tech in the future. Thank you.
Business response:
We appreciate the opportunity to provide ongoing service to maintain your system's integrity all year long!
Our almost 20k unit was installed 9 years ago and has had problems since day one. We were told it was the top of the line and received a hard sell. Unfortunately, we listened to Service Experts; they've taken advantage of us ever since. Originally, they refused to admit it was a lemon. Now they agree that it is a lemon, but say it's too late and they won't help us. They suggested we install a new unit from them. The plan they want to put is on is $250+ for the next 10 years. They've misrepresented themselves at every turn.
Business response:
We regret that you have concerns and would like to gather more information in order to provide resolution. Please contact us at ***************@ServiceExperts.com with your full name on the account, address and phone number and we will follow up with you.
I rarely write a bad review, and I assure you that nothing here is exaggerated. Please just take this as a word to the wise. Service Experts (Fort Myers FL) are not in the business of service. They are in the business of high pressure sales. If you call, the technician will arrive with a salesman and they will work together to try to convince you that your system is in need of replacement, which they will gladly do for "only" $165 to well over $250 per month- for TEN YEARS- a rent-to-own or lease (I asked what the selling pr... read more
Business response:
We regret that you have concerns and would like to gather more information in order to provide resolution. Please contact us at ***************@ServiceExperts.com with your full name on the account, address and phone number and we will follow up with you.
Air went out on a Sunday night, called and was told someone would come out that night. Nobody showed up until Monday. Two guys (a salesman and a tech) came together and they said I needed a new ac which I expected because the unit was 18 years old. The sales guy gave me 3 options (tiers) first was more like what I had but I opted to go up one tier for the energy efficiency. He made me believe these :"membership" options were my only choices. Upon looking at the documents I read that this is a LEASE agreement and the cost is ... read more
Business response:
Ms. ****** - Thank you for bringing this to our attention. We're normally known for our friendly and professional staff and we regret this was not your experience. We strive to give the best customer service experience possible and would like to have a second chance to do so. Please contact us at ***************@ServiceExperts.com with your full name on the account, address and phone number and we will follow up with you.
Had an amazing experience with plumber Carlos and Dillon to move a gas line for my water heater. A+++ honest and hardworking guys.
Business response:
We strive to provide excellent service and are thrilled to hear that was reflected during your recent experience with our team of experts!
I've been with this company for over 7 years now! I've thought they'll show some type of concern for me and my family knowing the weather in Florida! But me and my family have been out of air for four days now! I was told by one of there works on Sunday night by (James) one of there technicians that it'll be fixed on Monday now it's Wednesday night and my Air Conditioning unit isn't fixed yet! I received a email this morning saying they'll be here between the hours of 2:00 and 4:00 to fix my unit and no one haven't came yet.... read more
Business response:
Hello Mr. ******* - We apologize for your experience and would like to look into your situation. Please contact us at ***************@ServiceExperts.com with your full name on the account, address, and phone number, and we will follow up with you. Thank you.
Christopher of ******** Air is the most complete service professional I have ever met; extremely knowledgeable, skillfully competent and pleasingly courteous; he wastes no time, notices preventive maintenance items that our last provider missed or failed to notice; a breath of refreshing and rare air in customer service that is just not found today. Recommended without any reservations.
Frequently asked questions about Flanders Heating & Air Conditioning
How is Flanders Heating & Air Conditioning rated?
Flanders Heating & Air Conditioning has a 3.7 star rating with 1,172 reviews.
When is Flanders Heating & Air Conditioning open?
Flanders Heating & Air Conditioning is closed now. It will open tomorrow at 8:00 a.m.
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