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Flanders Heating & Air Conditioning
- Heating & Air Conditioning/HVAC
- Hampton Bays, NY
About this business
At Flanders, Service is at the heart of everything we do. We’re committed to your comfort, 24-hours a day, all year round. Every member of the Flanders service team is fully vetted, up to date on the latest service techniques and equipment, professional, respectful and courteous at all times. At Flanders, we hold ourselves to the highest of standards, and have since 1954.
Location details
219 W Montauk Hwy, Hampton Bays, NY, 11946, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 4:30 p.m. | |
| Tue | 8:00 a.m. to 4:30 p.m. | |
| Wed | 8:00 a.m. to 4:30 p.m. | |
| Thu | 8:00 a.m. to 4:30 p.m. | |
| Fri | 8:00 a.m. to 4:30 p.m. | |
| Sat | 8:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
Called Comfortech in September because A/C on the new property was not working. They came out on a Saturday which was great. After looking at the unit Rep explained that we would be better off getting a new unit. He explained if we got the unit, we would be charged a monthly fee for the unit and not have to come out of pocket for such a huge purchase. Of course, it sounded good since we had just purchased this house. The tech wrote up a new unit but after I had further questions. It was not sitting right with me that basical... read more
Business response:
Hello Ms. ********* - We regret that you have concerns and would like to gather more information in order to provide resolution. Please contact us at ********************************** with your full name on the account, address and phone number and we will follow up with you.
Came home to a cold house,called for some service.Technician shows up to diagnose my broken furnace.Was charged $300 for that.After just ten minutes i am told that my inducer motor has failed.Then i am told that there is no stock in Canada and that i would have to pay $1400 to get a new one.ridiculous.i was able to find one on my own for $150 in the city and i install it in about half an hour.i wont be asking this company to do any work in the future.
Business response:
We regret that you have concerns and would like to gather more information in order to provide resolution. Please contact us at ********************************** with your full name on the account, address and phone number and we will follow up with you.
Kevin and Crystal came as a team to investigate a potentially serious furnace issue. They did a thorough review and gave us great advice to help us make the best decisions for our benefit and not just trying to sell us something we didn't really need. We were impressed by Kevin's knowledge and technical skill. He even identified the correct manufacturer even though the unit was mislabeled! We know we can trust Crystal and will be calling her when it's time for a new system (and any advice we need in between).
Business response:
We are glad to hear that you are pleased with our services! Thank you for your review and for being a valued customer!
Started business with this company back in October. Had them come out to address a heat issue, techs were great, got everything fixed promptly and were very friendly. Paid my $400+ bill happily because it made sense. Called again December 2nd to schedule them to come out for maintenance, they got me signed up for their package at $15 a month back in October and figured it was time. Thermostat was on the fritz, wouldn't turn off the heat when it was supposed to, it's getting cold out. Tech comes out they dp the maintenance do... read more
Business response:
****** - Thank you for bringing this to our attention. We're normally known for our friendly and professional staff and we regret this was not your experience. We strive to give the best customer service experience possible and would like to have a second chance to do so. Please contact us at ********************************** with your full name on the account, address and phone number and we will follow up with you.
Technicians are very knowledgeable, kind and respectful. They do a very thorough job and explain things well. Scheduling is fairly easy although I had a challenging scheduling from the website, but they rescheduled with me and all is well. Happy customer.
Business response:
Thank you for taking the time to mention your satisfaction with our services! If you'd like to send us details of your difficulties with the website scheduling, we'd be happy to hear how we can improve that for you. Please send an email to CustomerService@ServiceExperts.com with approximate details of when you attempted to schedule and what the issues were.
I have used Roland ******* several times. They have been prompt & reliable. The techs have been knowledgeable, friendly and polite. I will continue to use them.
Business response:
Thank you for making us your trusted partner when it comes to your HVAC needs!
BEWARE if you call them to do work for a family member that is a senior citizen. They completely took advantage of my 85 year old Mother that did not realize what she was signing up for. They suckered her into a 10 year contract at $226 a month. If I'm not mistaken most if not all HVAC systems come with a 10 year warranty. While the plan they sold her did include maintenance, service and replacement, it also came to a total of $27,120 over 10 years. Who in their right mind would pay for that. I understand that they replaced ... read more
Business response:
Thank you for taking the time to leave us your honest feedback.
I bought a furnace from these people. Chuck (******) T******* was my sales rep and Matt K************ is his boss calling himself sales manageras as he threatened to put a mechanical lein on my home. Chuck did not disclose all the Info of our financed agreement to me before he had left our meeting and had set an installment appointment. Upon reading the agreement I had called Chuck to cancle and informed him of the financial problems I had with that contract. He assured me we would figure it out and make it right. I canceled... read more
Business response:
Thank you for emailing in your information. Your complaint has been logged and forwarded it to the Management Team for escalation and resolution.
We had always used ******* Air in Titusville, FL for our A/C services. They were really good and never tried to upsell. The company was recently bought out by Service Experts in Brevard County, FL. We had a regularly-scheduled service shortly after the take-over. A sales person arrived with the technician. We had a "cycling" issue with our 17 year-old unit, and were told the parts were no longer available. Long story short - we were rushed into the lease of a new, expensive Lennox system. The salesman did not give us all the... read more
Business response:
We regret that you have concerns and would like to gather more information in order to provide resolution. Please contact us at ********************************** with your full name on the account, address and phone number and we will follow up with you.
Frequently asked questions about Flanders Heating & Air Conditioning
How is Flanders Heating & Air Conditioning rated?
Flanders Heating & Air Conditioning has a 3.7 star rating with 1,172 reviews.
When is Flanders Heating & Air Conditioning open?
Flanders Heating & Air Conditioning is closed now. It will open tomorrow at 8:00 a.m.
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