Flagship One, Inc.

hiwayflyer 

on Birdeye

6 years ago

This company is a total rip off. Sent us a re-manufactured PCM that was faulty, it caused more issues than the original. We tried to return the faulty part and ran into nothing but the runaround. We left calls that were not returned, emails that were not replied to, and when we finally got a return tag; they told us we didn't return the part "within 30 days" so we could get a refund. This was after we spent over 3 weeks TRYING to get a return tag. Very unprofessional, all they cared about was getting our $800. Meanwhile, we... read more

daniel d. 

on Birdeye

6 years ago

Customer service is terrible. My car was misdiagnosed by mechanic. I never opened ECU. They refused to do anything for me since it was after 30day return period.  

Paul B. 

on Birdeye

6 years ago

ECU arrived defective. I'm only offered store credit. All ready been bitten why would I go back for more. 

Danielle A. 

on Birdeye

6 years ago

This company is horrible. They sent a defective product and have refused to provide a full refund. The customer service is also terrible.  

Dewayne H. 

on Birdeye

6 years ago

I purchase a ECU modular from Flagship one. I did not receive the part after 3 weeks I ask for my money back and file a dispute with my bank. after my bank follow up with the dispute the company sent a part that did not work. I sent the part back and again ask for my money back. They sent me an email saying they were not going to send me my fill refund of $359.00 they would send $203.00 back. after reading the complaints from the better business bureau the attorney general has not done noting to protect the consumers from th... read more

James S. 

on Birdeye

6 years ago

There are a lot of reviews out for Flagship One. It seems that they are either a 5 or a 1. That indicates to me that the computers are not always the correct one for the vehicles when they arive. It is hard to say if this is due to the customer ordering the incorrect part or Flagship One making a mistake. My computer came in within 6 days. It worked perfectly. It was easy to install. It cost me $407. The repair shop was going to charge me $1700. I am extremely pleased with Flagship one at the moment. My experience was ex... read more

Mike M. 

on Birdeye

6 years ago

Mike M , Michigan. I ordered a pcm around the 15 th of September. I placed the order with a woman named Aida. She told me it would ship in about 3 days. It was for a 2000 dodge van 1500. Took about a week to get it. It was bad. I shipped it back. First week of October 2018 I got a replacement and it's working good. I gave this company 4 stars. Here's why. 1. This vehicle is 18 years old and hard to even find a pcm for it. 2. Even though it took longer than I wanted. The people there never treated me with any disrespect. Aid... read more

Bryan H. 

on Birdeye

6 years ago

This Company Is An Absolute Sham!!! Terrible Communications. Will Never Return Your Calls Or Emails. I Finally Just Disputed The Charges With My Credit Card To Get My Money Back.  

Bob S. 

on Birdeye

6 years ago

FLAGSHUP 1: Liars, crooks and thieves. I ordered an IDM module from this company. They either shipped the wrong module, or it was defective from the beginning. I purchased an alternate IDM module, and the truck fired right up. No sense trying to work this out over at Flagship 1 though. Their phone would ring; someone would pick up the receiver, and then slam it back down again. I called on an alternate phone, they picked up and were very polite until they found out that was attempting to return a module, then boom, right to... read more