Flagship One, Inc.

david l. 

on Birdeye

5 years ago

I bought Engine Control Units from Flagship One, Inc. Their sales staff is extremely knowledgeable and courteous. I got perfect units. Great price. The concerns or issues that I had were quickly addressed. I Will return here for future purchases. 

Sandy J. 

on Birdeye

5 years ago

Fast and excellent service. I purchased a rebuilt ABS module from them. They are quick and the price was affordable. They are very friendly and experienced with my particular vehicle & problem. I highly recommend this company. 

Brad R. 

on Birdeye

5 years ago

Your review counts! You reviewed Flagship One, Inc. Add photo Brad Reid 1 review Just now Would give a zero stars but it wont let… Would give a zero stars but it wont let me. This company sold us a pcm, it took weeks before we actually got the part, meanwhile our customer just waits, they kept telling us it was on the way. Finally received it and installed it and it was garbage, made customers car run worse. Called and emailed for a couple weeks, finally got through to get a refund, they kept 265.00 of our 899.99 w... read more

E L. 

on Birdeye

5 years ago

I had pretty much the same BAD customer service experience as several other previous reviewers. TERRIBLE customer service!! It's been over a month since I first ordered a Jeep GC PCM and returned it over 2 weeks ago without any correspondence confirming they received it or issued a refund. I've had to contest the credit card charge and I've filed complaints with the local BBB and the NY State Attorney General's office. Would never recommend this merchant!  

Richard C. 

on Birdeye

5 years ago

My experience is a bit mixed. I ordered a rebuilt PCM (computer) for my 2005 Dodge Dakota a part not available from Chrysler anymore. The part arrived with the wrong VIN number programmed in (may have been a communication breakdown, maybe even my fault). The company sent a RGM via email and shipped a replacement once the tracking information entered the UPS system. The replacement part is working fine. My biggest complaint is that communications with customer service is difficult. Phone calls were dropped after a long wait. ... read more

Mark C. 

on Birdeye

6 years ago

Worst experience ever! Realize if this part is faulty you are screwed because you can't drive the car and cant put a new one in until you purchase another. These are junkyard ECM reprogrammed. Mine was a FAULTY PART - TESTED BY MECHANIC AND DOCUMENTED, EXTREME WAIT TIMES ON HOLD, NO CALL BACK SEVERAL TIMES, WAS TOLD CUSTOMERS ARE NOT ALLOWED TO TALK TO TECHS TO FIND OUT PROBLEM, WAS TOLD THEY WOULD SEND ANOTHER OUT AND THEN NEVER CAME, CHANGED POLICY FROM WHAT I WAS TOLD OVER PHONE. I HAD TO TAKE VEHICLE TO SHOP A SECOND TIM... read more

Fast S. 

on Birdeye

6 years ago

Horrible company with very poor customer service. I ordered a PCM, installed it and continue to get a check engine light. I took the car to the dealer, paid an additional 125.00 for a diagnosis that determined there was an internal fault in the new PCM. I returned the unit to FS1 and they refuse to replace it. Do not order from this company!!!!! 

Tim D. 

on Birdeye

6 years ago

Defiantly a bunch of crooks , ordered new ecm wouldn't work, customer service kept saying it was the locksmiths fault he didn't program the key right . After two locksmiths and lots of money they decided to send an RMA .I sent the ecu back for warranty or refund . Here I sit after 4 months no computer and no money returned fs1 will not respond 

Amanda P. 

on Birdeye

6 years ago

Where’s the NEGATIVE stars option. This is easily the shadiest company I’ve ever dealt with. If they know you’re calling because you haven’t received the part you ordered WEEKS ago they will dodge all of your calls, emails, and voicemails. Every single one of these 1 star reviews is nothing but the truth. This company is a scam and I will be demanding a full refund tomorrow, that’s of course if I can “trick” one of them into answering a call, I’ll probably have to use a friends phone so they won’t recognize the number.