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Family Dentistry at SouthWood
- Dentists
- Tallahassee, FL
About this business
As trained medical professionals, our dedication to maintaining a safe environment through rigorous infection control procedures is at our core. We know that moving forward our commitment to your safety will be even more important. While continuing to meet traditional CDC and OSHA requirements, we are adopting some new, additional protocols. For example, we might wear additional PPE, request you wear a mask to your appointment, or take your temperature upon arrival. We may also ask you to wash your hands, request you wait in... read more
Location details
1970 Gainsborough Ln Suite 2, Suite 2, Tallahassee, FL, 32311, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | Closed | |
| Sat | Closed | |
| Sun | Closed |
My wife, my two daughters and I set up appointments for today Jan.17th,2022 more than 2 months before the actual appointment, but today when we showed up to the appointment in the morning they told me that they were having a staff meeting and that they cannot provide the service for us. However, they offer to come back in the afternoon today, when we came back in the afternoon they said that because they are short staff they cancelled 2 of the appointments. I believe that this place does not have responsibility or profession... read more
I went to this dentist's office and became dissatisfied with unanswered phone calls and services. I have called several times trying to get a matter resolved about transferring my case and being refunded for an aligner that was paid for back in April or May. I have yet to receive my aligner as of this date. I paid $3600 dollars for a service and have not received anything. I keep receiving billing statements from my insurance company and I have not been at this office since March. Please don't be so eager to respond to this ... read more
Business response:
Patient paid $2,725 to start her Invisalign treatment on 03/30/2021. She was then scheduled to have her first set of aligners delivered 06/14/2021. A call was made to move her delivery appointment to an earlier date, to which she declined. In April, patient did make several calls, to which the office responded, regarding needing an appointment due to having pain on a tooth. There were several calls back and forth regarding trying to get her scheduled for her pain. The next call after these was a call from the patient on 04/2... read more
After what I thought was going to be a normal check-up ended up a complete disaster. My first visit ever and only was with Victoria J****. I was very nervous because she stated I needed a root canal, asking to proceed. I agreed, of course. 4 hours and with a stiff mouth later, I asked if everything was going ok? Because it was now closer to closing time for this office. She stated that she had broken a piece of her dental utensil off in the tooth. And she couldn't get it out. That it was normal, and I had to go to a speciali... read more
Business response:
Patient was in the middle of root canal and a 1 mm fragment of the K file separated in #13 root due to curve canals. We were only able to complete a pulpectomy and did not charge her for it. We sent patient to specialist to resolve and Dr Jones approved to cover any expenses other than root canal. We would have covered her $209 consult, $204 cat scan, $295 canal obstruction charge. Also completed two post op visits at no charge to go over options with patient but nothing was resolved. Patient didn't know what she wanted to c... read more
Absolutely no communication. Thank you for turning me away when I am desperate to be seen, standing me up for an appointment I have had for three months, making me drive to Tallahassee for nothing, and never calling to apologize, or follow up on the situation.
Business response:
Thank you for reviewing our office, Lori. We are always open to opportunities for improvement, so all feedback is extremely meaningful to us.
If you cannot fix the issue right the first time, offer a decent solution, don’t just allude to having A lack of knowledge of the solution you charge for. I wish I could get my money back, I am in pain and it is as if I never went anywhere and had anything done. I will NOT be back and me and my money will go somewhere else who CAN fix a painful situation the first time.
RecommendedEverybody is so sweet and helpful.
Business response:
Thank you so much, Jean!
Yes, I would recommend Family Dentistry at Southwood to anyone. The entire staff was very thorough, professional, knowledgeable, and carefully assessed my dental problems coming up with a plan of action that perfectly fit my condition and situation. I would give them top marks-- a 5 out of 5. Vickie P.
Business response:
Thank you for reviewing us! We love providing our patients with exceptional dental care and supportive, positive experiences. We truly appreciate it!
Everyone there were very friendly. Dentist was thorough, explained everything clearly. For those with any dental anxiety, THIS is the place to go.
Business response:
Thank you for reviewing us! We love providing our patients with exceptional dental care and supportive, positive experiences. We truly appreciate it!
Great visit, painless and quick, like a Chick-fil-A drive thru
Business response:
Thank you for reviewing us!
Frequently asked questions about Family Dentistry at SouthWood
How is Family Dentistry at SouthWood rated?
Family Dentistry at SouthWood has a 4.6 star rating with 1,382 reviews.
When is Family Dentistry at SouthWood open?
Family Dentistry at SouthWood is closed now. It will open on Monday at 8:00 a.m.
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