Exeter Finance Corp

Samantha B 

on BBB

5 months ago

Very rude , high interest , customer service hangs up on you and won't help you at all. 

Donald T 

on BBB

5 months ago

Please avoid Exeter Finance at all cost. This is a auto Finance company that prey on people. I don't know how a company can get away for such predatory loans. Wish I could leave zero stars but I couldn't had to pick at least one star. 

angela h 

on BBB

5 months ago

I FIND OUT THAT THAT THIS COMPANY IS A SIMPLY INTEREST CONTRACT COMPANY MEANING THAT THEY CHARGE YOU INTEREST DAILY ,NOW IF YOU SEND EXTRA PAYMENT,FIRST THEY DONT ALLOW YOU SEND IN AN EXTRA PAYMENT YOU HAVE TO MAIL IT IN AND WHEN YOU DO THAT AND PUT THAT YOU WANT IT TO GO TO PRINICPAL ,THEY STILL TAKE MONEY OUT OF THAT AND PUT TOWARDS INTEREST EVEN WHEN YOU TELL THEM ACTUALLY YOU PUT ON THE CHECK ,OR MONEY ORDER THAT YOU WANT IT TO GO TO PRINICIPAL ..SO I ADVISED WHEN YOU PURCHASE SOMETHING MAKE SURE ITS NOT THIS COMPANY THE... read more

Dakisha L 

on BBB

5 months ago

I paid over $51k for a 2018 ********** Outlander and completed all 72 payments as agreed. The maturity date was November 2024. However, in September 2024, I received a letter stating that I owed over $12k due to accrued daily interest. When I requested documentation regarding this charge, I was informed that I needed to refer to my contract.I have spoken with several representatives: one informed me that I could only pay the total outstanding amount, while others stated that a settlement offer would be forthcoming. As of tod... read more

Maryann S 

on BBB

6 months ago

I paid off my car loan to Exeter Finance in February 2025. When they sent me the "Certificate of Title" it had my old address on it. The "Paid In Full Letter" had the new correct address and the Lien Satisfied had the old address. It was just a ******* new correct address was provided on almost every payment mailed in, called in, and mailed through a formal letter. There was no excuse NOT to have the title updated with the correct information. I spoke with ***** who was very unhelpful and told me to go to *** to get it corre... read more

Donald S 

on BBB

6 months ago

I would give them a negative number! I payed my payment usually on time but life happened and I got behind. I then asked for an extension and they told me that it would be granted if I made a payment. I made said payment and signed the extension papers which by the way I had to call and find out where they were, when I made contact to find out what was going on they didnt even have my email, it was someone elses. Got a call a couple days later asking for us to catch up the payment and we explained the extension. The caller s... read more

Michael C 

on BBB

6 months ago

I am a cow borrow and co owner on a vehicle for my son , they didn't put me on the title and my son defaulted on the loan so I have no legal rights to the car but I am financially responsible for it , the blame this mistake on the dealership mistakes do happen but they should have caught this and had it fixed , extere finance paid the dealership it is exteres responsibility to make sure the paperwork is correct prior to completion of the loan and payments, now they hold me responsible for there mistakes and have jeopardized ... read more

James N 

on BBB

6 months ago

Only because 0 isnt an option. I was told i could pay 3 months ahead and I made last payment in October with November December and ******* paid and they are calling in December saying it was late then hit my credit and charging me late fees. I talk to them they say oh you can only pay 2 months ahead but still have 2 late fees from December and *******. The one manager tried to talk down to me like I was a child in the principals office. I told him the woman I spoke to early on said I could pay 3 months ahead, he said I could... read more

Justine C 

on BBB

6 months ago

I have been trying to payoff my car loan since December of last year, it is now almost March. Exeter Finance has had a payoff check, in a cashier's check form which is like CASH and already out of my account and they refuse to apply it to my account. Everytime I call, the customer service **** first says they don't have the check. After escalating to a manager they all of a sudden can find it, but I have to call back in 3 days so they can talk to the right department to get the check applied to my account.... I have called 1... read more