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Eversafe Security Systems
- Other
- Elmwood Park, NJ
About this business
Location details
475 Market St Ste 3FL, Ste 3FL, Elmwood Park, NJ, 07407, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The door to door rep lied in saying there is no charge when moving residence. This was the main reason we entered a 3 year contract because we were going to move with in that 3 years. The rep. knew this and told us on more than one occasion that there would not be a charge to move the equipment to the new house. Stay away from this company.
Business response:
We have tried to reach out to the customer to resolve this review and have had no response. If customer would like to reach out to us we would be happy to resolve the situation. Please call us at 804-********.
They will not stop calling me even after I told them I am not interested. It is absolutely unacceptable, I get several calls and voicemails every day from them. If I could give zero stars I would.
Business response:
We at Safe Streets USA would like to offer our sincerest apologies for the bombardment of phone calls. The Management Team in our Sales department will speak with the agent who did not notate to cease the calls. The customer will receive no further phone calls from Safe Streets USA moving forward.
Very unprofessional. I had a sales rep named **** knock on my door and basically threatened me stating that if I didn't have safety, my car would get stolen and super condescending and say I needed to protect my family if not I would be robbed. I felt unease and will be reporting to the police.
Business response:
We at Safe Streets USA are appalled that anyone associated with the Safe Streets or ADT's Sales Team would ever treat any potential customer in such a fashion. We would like to bring this matter to the proper management teams attention. Any additional information you have regarding who this gentleman was, such as a business card or last name will greatly aid in our endeavor to correct this situation. You may reach our office at XXX-XXX-XXXX or by emailing ****************@safestreets.com.
My wife and I had a sales representative named ***** ****** come to our doorstep selling ADT services. She essentially forced her way into our home and proceeded to try and sell us in a security system/camera system. After telling her we would get back to her by the following Tuesday she took it upon herself without our signature/approval to schedule us for an installation. After cancelling the installation, the following day we received a notification that Safe Streets pulled my credit without my consent. When I called to f... read more
Business response:
Safe Streets USA and ********************* Inc. pride itself on honorable business practice and professional salesmanship. I have no way of investigating the alleged actions regarding a fraudulent credit inquiry due to the fact that************* is no longer an employee of ours, but I will document the incident and take a proactive approach to coaching our employees and sales staff on the importance of the way we communicate the credit requirement necessary to qualify for our promotions. In the many years of managing a direc... read more
Worst customer service ever! Trying to get help getting a battery replaced and nobody seems to be able to help. Even told me to move the refrigerator and unplug it. Nobody has a phone number to the corporate office either.
Business response:
We at Safe Streets USA have attempted to assist Ms. ****** which the replacement of the battery. She is having concerns with ADT Corporate directly and Safe Streets USA has no control of the customer service quality with the corporate office. The customer may contact ADT at X-XXX-XXX-XXXX or X-XXX-XXX-XXXX. Thank you,
Horrible company. Installed a ring device that does not work and cannot get them back to replace it. They have scheduled with me to replace the ring device on a couple of occasions but never showed up. I'm being billed for a system that does not work properly. I have called a number of times and get the runaround.
Business response:
We at Safe Streets USA have been able to return to the customers home and have replaced the doorbell camera. We do appreciate the customers patience surrounding the scheduling concerns and have rebated the customer $90 to cover the costs of the Ring Services for 3 years. If the customer has any further questions or concerns, they may reach us at XXX-XXX-XXXX.
Horrible company! Sent untrained tech to install service. Couldn't find a stud in the wall. So we now have two holes in our paneling that they won't have repared. Had 4 appointments set up for a tech that no one showed for. Canceled service and would not recommend anyone use them!
Business response:
After an internal investigation of this account we have found that our technician drilled holes in customers wall to install panel. There is no other way to install a panel. Holes were not visible when panel was installed as it is with all of our installs. Customer decided to cancel and per the agreement signed Safe Streets USA is not liable for damage caused by drilling holes to install equipment should the customer cancel. If customer would like to further discuss this issue he may call our customer service line but per th... read more
Terrible. *** recklessly facilitates fraud. I had had no contact with *** or anyone else at Safestreets and yet he still thought it would be appropriate to run my credit for an alarm system. It should be standard practice to have the permission of the person whose name and credit are being used to open an account. The fact that *** claims no responsibility because he thought I was married to the person who provided my name is also ridiculous. That would mean that any third-party whose last name is the same as a potential cus... read more
Business response:
We at Safe Streets USA take matters of Identity Theft quite seriously. It is unfortunate that our Sales Member was provided with the customers information under false pretenses. The person our Sales Member spoke with provided the customers name and birth date as well as authorization to have the customers credit pulled. We at Safe Streets USA unfortunately cannot request a Credit Reversal on the customers behalf with the Credit Bureau Equifax. In cases such as this, it is suggested the customer file a Fraud Complaint against... read more
I am unpleased with Safe Streets USA. I signed up with ADT for a technician to come to my home over the phone. The ADT customer service rep told me that I would be pleased with there service and there alarm equipment. He also told me about there cameras being high definition and the best cameras to have with your alarm system for your home. I had my car stolen from my driveway back in June 2019 and that's when I contacted the company to see about getting better quality cameras knowing that the cameras I had didn't get a bett... read more
Business response:
We at Safe Streets USA pride ourselves in the efficiency of handling customers concerns. We have spoken with this customer and have advised them of the protocols surrounding the account. Safe Streets USA has offered on multiple occasions to return to the premises to resolve the customer concerns with the video cameras, to which the customer has adamantly refused. Unfortunately due to this refusal of assistance we are unable to assist. Safe Streets USA is here and willing to assist the customer with the concerns and she may r... read more
Frequently asked questions about Eversafe Security Systems
How is Eversafe Security Systems rated?
Eversafe Security Systems has a 1.3 star rating with 70 reviews.
When is Eversafe Security Systems open?
Eversafe Security Systems is closed now. It will open tomorrow at 9:00 a.m.
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