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Eversafe Security Systems
- Other
- Elmwood Park, NJ
About this business
Location details
475 Market St Ste 3FL, Ste 3FL, Elmwood Park, NJ, 07407, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Horrible company that makes promises and never delivers. Once they get you credit card or bank numbers they will rob you each month no matter how many times you try to cancel. I had to change banks just so they could no longer steal from my account. They are now threatening to destroy my credit unless I pay them thousands of dollars. This has been a terrible experience and has destroyed my opinion of ADT.
I was approached by Safe Streets a few years ago in a property that I was renting. After letting them in my home, the two representatives told me they were with ADT and were going around the neighborhood to let everyone know about an exclusive deal that I could receive based off of our location. (They said the location has been deemed unsafe by a Federal Agency). I can't remember the exact monthly payment, but the 2 representatives told me that the payment was very discounted and could cancel at anytime. I was then handed a ... read more
Recently, I was faced with some hardships that caused me to have to sell my home. Unfortunately, I only received service from ADT Safe Street USA a few months ago, when my living situation was changed, and I was forced to live alone in my home. I was looking for a company I could trust to keep me safe, as I was a young single woman living alone. Due to unfortunate circumstances, I had to sell my home, and have tried to cancel my 3 year contract with SafeStreet. Upon request of this cancellation, i was laughed at, and treated... read more
Business response:
We entered into a standard agreement with the consumer on 12/05/2016, that was for a period of 36 months. Within the contract there is detailed information regarding the termination of the contract prior to completing it and it states there will be a penalty faced. We do understand that a consumer may go through things personally throughout that 36 months that is beyond their control, and there are certain circumstances that grant a release from the contract. After our cancellation department has spoken with the consumer the... read more
I had the best technician work on my property, He had great communication skills and knew the importance of being protected. His customer service was amazing if I could give him a +10 I would. That is how wonderful ******* was. He needs to be recognized as a star employee, he did everything he had to do to get my job done. And was kind and informative of what he was doing and why.
Business response:
We are so happy to be receiving this feedback regarding the installation consultant that performed your installation. We have set the expectation to make sure we as a company our focused on delivering a great customer experience. We will certainly get this information to our installation consultant's manager to he can be formally praised as well. THANK YOU!
I have had a terrible experience with customer service. I initially paid the installation fee of $107.17 on 4/24/17. I upgraded the alarm system I chose on the day of installation, 5/4/17, which came out to $828.12. Because of the large amount of money, I chose to make it spread out to 3 payments. This is what the installer and I discussed. Instead, the entire $828.11 was taken out of my bank account on 5/8/17. I have made several calls to Safe Streets USA's customer line and still have not received the refund of $552.04 (2n... read more
Business response:
We have reviewed this consumer's concern and first of all would like to apologize for this situation entirely. We do understand the frustration with the mistake of collecting the wrong amount for the first payment for the additional equipment the consumer agreed to purchase. The amount that was collected in error has been refunded and should reflect back in the consumer's records. Again we certainly apologize for this mistake on our end but appreciate that opportunity to address these concerns. We have left voicemails for th... read more
The agents are incredibly rude, I will never do business with them or ADT again.
Business response:
We entered into a standard 36 month agreement with the consumer after installing an alarm system for them. The consumer mentioned to us they would like to cancel prior to the agreement ending due to them moving possibly. They were informed of the cancellation options as well as the penalty for ending the agreement prior to completing it. We certainly apologize to the consumer for any lack of customer service they feel they have received, and hope we can work out a resolution in the near future. Management has been made aware... read more
First I would like to take issue with the website representing itself as the official ADT website with the URL *************************************************************** ****************************** It is not the official ADT website it is a dealer. Me thinking my web security software would prevent me from getting a cybersquatter managed to give them plenty of information about myself and they did ask for the social security number which I did not give them. When I asked them why their website listed as the officil A... read more
Business response:
We have reviewed this concern completely and would like to apologize for any misrepresentation on behalf of our company, but would also like to request more information in regards to the rep the consumer spoke with so we can further investigate and make sure any issues like this are prevented in the future. We have several reps that work for our company in different offices across the United States. If there was any below satisfactory service provided again we apologize but will certainly use this a learning tool for other r... read more
Safe street USA has the worst customer service in an AMERICA. They are disgustingly rude and disrespectful. I have never had ever had to deal with a company with customer services this bad. They are untruthful about their contract and their raggedy equipment. They will lock you in a contract that on broken by DEATH. They might not even let you out then, they might come to your grave demanding payment. I believe that I have been baited and switched in a very strategic pattern by ADT and Safestreets USA so that we did not know... read more
Business response:
After reviewing this consumer's concern's we first want to apologize for any customer service issues that were to the consumer's dissatisfaction and any disruption to resolving the consumer's initial concerns. The contract that was completed initially was for 36 months and the consumer has requested to terminate that contract not due to service issues or lack of service being provided prior to the contract being completed. Our cancellation department has discussed the terms of the contract and explained options for the consu... read more
Frequently asked questions about Eversafe Security Systems
How is Eversafe Security Systems rated?
Eversafe Security Systems has a 1.3 star rating with 70 reviews.
When is Eversafe Security Systems open?
Eversafe Security Systems is closed now. It will open tomorrow at 9:00 a.m.
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