Equity Residential

Nakiesha J 

on BBB

3 years ago

I had a horrible experience attempting to apply for an apartment at the Quarry Hills location. The leasing manager was a bit uncourteous when we toured the facility but we decided to apply anyway. We made a mistake on our original application and reached out to get this fixed and were told by her she would hold the apartment until we do. The apartment was not held and we were given a difficult time with receiving a new link for the application. We submitted everything, went through 3 rounds of ID verification and were still ... read more

Clara C 

on BBB

3 years ago

***** in *** advertised as Luxury Apartments managed by Equity Residential its not a safe building to live in despite the premium rent they charged. I will give this building a lower rating that 1 if I could, there has been multiple issues Ive been dealing since I moved in but the worst of all is that every time there has been true emergencies, the building staff does not know what to do other than escalate it to the living super who only works day weekdays and does not help on nights or weekends. 1) The doors in the buildin... read more

Harry V 

on BBB

3 years ago

Id give this company zero stars if that was even an option. I lived at the ************************ in Down Town ********* ********** and moved out on April 12th 2020. Its now July 13th 2022 and I received a letter from a collection agency claiming that I owe a debt of $100 to this company. I went to the Apartment Building to talk to the leasing office and they informed me that apparently as I was moving out, they had switched management and they were no longer with Equity. They were nice enough to give me an email point of ... read more

Matt G 

on BBB

3 years ago

I would give a lower rating if possible. If not for the location and the hassle that is moving, I would not have stayed in my apartment as long as I have. I have first hand experienced multiple issues, which took extraordinarily long to resolve (or have never been resolved). 1) - Hot water heater broke multiple times in the dead of winter until they finally decided to replace it 2) - Mice infestation that went on for weeks before they agreed to sent exterminators. We were originally told the exterminators only come every oth... read more

Laura B 

on BBB

3 years ago

Hello, My daughter was a resident at a property managed by Equity Residential in 2021 The rental account was paid in full in May 2021 by cashier's check (over $15k) post-Covid, for a lease I agreed to cosign for my daughter, who had become severely ill in 2020. Equity residential claimed there was a balance due of $690.62 and reported it to the credit bureaus resulting in a damaging hit to my credit of over 100 points without notifying me in any capacity. Had we been notified, this amount would have been paid immediately. Ho... read more

Gail P 

on BBB

3 years ago

After reading all the previous negative reviews, I have to wonder why Equity residential has an A+ business rating. IF the ratings don't represent customer satisfaction, what good is ********************'a rating system?All the reviews I have read, sound exactly like what we experienced a ************ in *********, **.WE lived at Liberty Park for a year and just moved out on March 10, 2022..We were forced to give less then 60 day notice, because we were buying a home and didnt feel comfortable giving notice until we actually... read more

Shalan D 

on BBB

3 years ago

******** Apartments *********** Completely and utterly the worst experience I have had at an apartment. I haven't had a good night sleep since I moved here. The noise is so bad here, I have had to go back on my anxiety medication. There is an awful creaking sound in my living room roof when the upstairs neighbor walks. I have complained several times to the management team and they came to look at it and say that its normal. NORMAL? when the creaking sound is so loud that you can hear it even with the tv on full? There are a... read more

#comicustoms J 

on BBB

3 years ago

As a disabled Army veteran, who has defended democracy for everyone, I am very distraught to be evicted by the incompetent and corrupt Equity Residential *********************. *********************** of EQR and Ms. ***** of KTS Law along with the subservient ***************** of ******, **. and most of all, Commissiner *************************, are ALL criminals. My family has lived at ************************* in ******, **. for roughly 4 years, under the protection of the Moderate Income Program. Upon our last certificat... read more

Katie S. 

on BBB

3 years ago

This is the single worst ************ ever had to interact with. Id call them criminals but theyve found a way to just stay a hair above the law. Which is a miracle given the level of incompetence of every single employee Ive had the painful experience of speaking with.