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Equity Residential

1.7

About this business

Location details

2 N Riverside Plaza, Ste 400, Chicago, IL, 60606, United States

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WeekdayScheduleStatus
Mon9:00 a.m. to 6:00 p.m.
Tue9:00 a.m. to 6:00 p.m.
Wed9:00 a.m. to 6:00 p.m.
Thu9:00 a.m. to 6:00 p.m.
Fri9:00 a.m. to 6:00 p.m.
SatClosed
SunClosed
1.790 reviews
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Rich C.'s profile image
Rich C. 
2 years ago

Not what I thought it would be! I live in a complex in ** for about 1 year. When you enter the building and look around it can be impressive. However, once you are in your unit you find out how poorly it was constructed. Thin walls and floors. Noises and Music are heard in the hallways and your apartment from others beside you or below you. When a complaint is placed to the management, not much is done. Basically just trying to appease you with empty promises. Lease contract states rights of all tenants. This is a joke, noth... read more

Roxane S's profile image
Roxane S 
2 years ago

**************** in ************** is owned by Equity Residential. They are rising rent and neglecting tenant rights. Landlord intimidation, black mold, leaky pipes going into light fixtures, gas leaks, and water is discolored. These places are in shambles and this company is buying up apartment complexes, throwing on a fresh coat of paint, and renting them for market value ultimate slumlord situation. Living here for over 5 years and had to be moved from my unit 3 times due to leaks and its still not fixed. Promised they wo... read more

Aishwarya A's profile image
Aishwarya A 
2 years ago

My mother lives on one of their properties and she is widowed and elderly. She was treated in a horrible manner and the way she was treated felt extremely degrading. When trying to get information on corporate numbers, the staff refused to give us any phone numbers or email. When trying to call or file a complaint through their website, no one reaches back out. They do not care about their customer base at all, only about making money. 

WBW's profile image
2 years ago

************************* in Encino, **., which is a property of Equity Residential. This has become the worst living I have ever experienced. Elevators continually being out of order. Gates broken and not being repaired in a timely manner. And the latest event, several leaks in my apartment from the above apartment. I called this problem in two days ago and I was told it was fixed. And now today on New Years Eve, the leak is even worse. The fix that the maintenance person gave is a garbage can to catch the water in the midd... read more

Ann S's profile image
Ann S 
2 years ago

Unfortunately, Im a current resident at the ******* (an Equity Residential building), aka H*** Ive lived here a few years now and to say things have gone downhill would be an understatement. When we renewed our lease, they jacked up our rent, which was to be expected after Covid. What was not to be expected was them TURNING OFF OUR ACCESS TO CENTRAL A/C! Today, myself and the other residents woke up to no air conditioning in the building and it was 78 degrees inside. When we called leasing, we were told it was shut off for t... read more

Cheryl T's profile image
Cheryl T 
2 years ago

Since I have moved in I would agree with lack of safety. The gate is often open, no security, and my bike was stolen. I dont feel safe in this residential space. During my move out, I couldnt get a hold of anyone. My app did not offer the ability to move out. I called and emailed several times that , at first I couldnt afford their rent increase of 5%, which is very high. I asked for the same or small increase for the renewal. I was told they would get it to me, two weeks later nothing. I decided to rent a house it was cheap... read more

C.A. H's profile image
C.A. H 
3 years ago

When I first moved in I loved living at ***************, one of Equitys properties in ***********. But no longer. I have experienced 4 leaks one of them a pretty big flooding event in my apartment in the past few months. To top it off, repairs werent handled properly and left me with what I believe to be mold because the company has yet to properly identify the leak source. This is in addition to building-wide flooding incidents that keep happening, random AC and water outages, and the unreliable elevators. Its a shame that ... read more

Laura C's profile image
Laura C 
3 years ago

Equity Residential ******* **. *************. Renters beware. Do not rent here! Steep rent for broken AC for 6 weeks in May/June 2022 during a heat wave. Mail room door kept propped open due to insufficient door lock with neglected fix. Many packages stolen. Elevators dont work consistently. Maintenance disarmed smoke detector within apt because it kept randomly going off. Unfriendly and unaccommodating **************** staff since W.H. left. Hidden fees, especially water and sewer. Unexpected charges and prorated rent on yo... read more

Shuying L.'s profile image
Shuying L. 
3 years ago

I just hope everyone who is negotiating with this team, or any team, please learn from me.Send email instead of call, just don't trust.I am currently living in ******** apartment in this system. I am an international student, and paid a lot more deposit to prove my financial status to live here.My lease ends on August 22nd, and I need to decide on and before June 22nd to stay or move out, or will pay an insufficient vacant fee. Since I will graduate in this December, I just want to sign a 6-month lease. I called the renewal ... read more

Frequently asked questions about Equity Residential

How is Equity Residential rated?

Equity Residential has a 1.7 star rating with 90 reviews. 

When is Equity Residential open?

Equity Residential is closed now. It will open at 9:00 a.m. 

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