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Entrust Energy
- Electricity Suppliers
- Houston, TX
About this business
Specialties Entrust Energy is a privately-owned commercial and residential electricity provider dedicated to serving homeowners and businesses across Texas who are seeking competitive rates and excellent customer service. Our Customer Care Center is located in Texas, where our customers live and our friendly Customer Care Associates provide personalized assistance, reinforcing our commitment to upholding the highest of standards in customer service. History Established in 2010. Entrust Energy is a privately-owned residential... read more
Location details
Fulbright Tower, 1301, McKinney St #2950, Houston, TX, 77010, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
Very friendly and saved money
Business response:
Hello Mr. ***********, This is great news! We are so happy that you have saved money signing up with Entrust Energy. If you ever need any assistance, give us a call at 800.871.8100. Thanks so much for taking the time to review us. We greatly appreciate you! Kind regards, Jeanette Entrust Energy
I love entrust energy !
Business response:
Hello ******, Thanks so much for your review! We're happy to know that your satisfied with our services. If you ever need to contact us feel free to visit our website at entrustenergy.com or give us a call at 800.871.8100. Thanks for choosing Entrust Energy! Jean | Entrust Energy
Salesmen approached my grandson playing in the backyard, then knocked on my door. I repeatedly told them I was not interested and was met with a very rude reply. I asked them to leave, they kept saying it was a mandatory survey. After several attempts to get them to leave I had to warn them with my gun. They finally left, but mouthed off racial remarks and threatened to come back "after dark". I have cameras outside so if they do it will all be captured on film.
Business response:
Hello Ms. *******, This is such an unfortunate situation and we do NOT tolerate this behavior from any of our agents. Can you please give us an idea of the time, date and area the situation took place. This information will help us determine the agents that you encountered. Thank you, Entrust Energy
Just received my new bill with entrust and I'm trying to make a payment on the automated system will not allow me to until the next day which will cost me a $7 late fee. I called the representative who signed me up and he told me to go to ******* or ***** to pay that is an inconvenience I should be able to pay my bill over the phone through the automated system when I tried to get ahold of someone at the Company call center they are closed no one answers but yet it states on their bill they are open today and they're not. I ... read more
Business response:
Entrust Energy Reached out to Ms. **** and apologized and advised if the payment is being made after banking hours the payment will post the next business. Entrust Energy advised the customer about our 3-day-grace period before the late fee is applied.
Frequently asked questions about Entrust Energy
How is Entrust Energy rated?
Entrust Energy has a 4.1 star rating with 1,539 reviews.
When is Entrust Energy open?
Entrust Energy is closed now. It will open tomorrow at 8:00 a.m.
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