Entrust Energy

Leticia R. 

on BBB

3 years ago

In June 2021 we received a bill or $7,980.29 when our bill normally averaged $500. I am being offered a 50% reduction on my bill. I do not think we should be responsible for this outrageous bill. The company is now in bankruptcy. 

Tina V 

on BBB

4 years ago

Started out 90 a month.after 3 months it lunped to 165..nxt month was 200.ive only been with entrust for 4 and half months.its just me and my husband.we run washer dryer once week..we never turn lights on in daytime.we both work at night sleep half day .so dont know whats going on.but its ridiculous! 

Kimberly P 

on BBB

4 years ago

I have been a long time customer and they just got rid of me to another company they said by random and gave me two bill in the same month during covid!!!!! This is ridicules and they said they can do this can they do this i would love to know if this is legal and what can i do worst company ever i have been with then since 2017 and this is what they do to me during a time like now what a joke 

José G 

on BBB

4 years ago

I have paid every month no problems, no cancel after contract is over and the charge me a $300 cancellation fee. 

Ms. Green 

on BBB

5 years ago

I been with Entrusted for about a year and half now. I noticed my bills went up every month when I start using Entrust. During this time I called and complained to the company about my bills and the only resolution they had was to put me on a program that I would pay 175.11 each month even if I’m under using or over using my electric. Basically a set rate that I would pay for each month. I was skeptical about the program but the price was better than paying 250 a month or higher. After signing up with hidden the information,... read more

Beatriz 

on BBB

5 years ago

Did not consent to change my service I only allowed the salesman to give me quotes. Never did they say they were going to switch me. Called to cancel and rep basically said that they have better ******reviews and I shouldn’t look at their Better Business grade. They have a D+ by the way. He also told me not to call my previous electricity company to switch back that they would do it but how can I trust a company who switch me like this? He also said that I would get a bill for that one hour they switch my service, but i shou... read more

Stephanie S 

on BBB

5 years ago

They lie said my bills would be lower and that they had better rates at first I was paying .11 cents know for some reason I'm paying .75 pls shut them down or stop them from doing this to other folks on fixed incomes they are taking advantage of us. 

Sandra b 

on BBB

5 years ago

i'm a small Business customer in cleveland ohio. Entrust was able to substantially lower my rate, saving me almost $200/year. The sales rep i worked with was very knowledgeable and not pushy. I will continue to do business with Entrust as long as they communicate in this way. Everything was very clear, The Entrust sales rep prepared me thoroughly for the Third Party Verification, the welcome packet i was promised came exactly when they said it would. All in All i am very satisfied. 

david s 

on BBB

5 years ago

i'm a small Business customer in cleveland ohio. Entrust was able to substantially lower my rate, saving me almost $200/year. The sales rep i worked with was very knowledgeable and not pushy. I will continue to do business with Entrust as long as they communicate in this way. Everything was very clear, The Entrust sales rep prepared me thoroughly for the Third Party Verification, the welcome packet i was promised came exactly when they said it would. All in All i am very satisfied.