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Entrust Energy
- Electricity Suppliers
- Houston, TX
About this business
Specialties Entrust Energy is a privately-owned commercial and residential electricity provider dedicated to serving homeowners and businesses across Texas who are seeking competitive rates and excellent customer service. Our Customer Care Center is located in Texas, where our customers live and our friendly Customer Care Associates provide personalized assistance, reinforcing our commitment to upholding the highest of standards in customer service. History Established in 2010. Entrust Energy is a privately-owned residential... read more
Location details
Fulbright Tower, 1301, McKinney St #2950, Houston, TX, 77010, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 7:00 p.m. | |
| Tue | 8:00 a.m. to 7:00 p.m. | |
| Wed | 8:00 a.m. to 7:00 p.m. | |
| Thu | 8:00 a.m. to 7:00 p.m. | |
| Fri | 8:00 a.m. to 7:00 p.m. | |
| Sat | 10:00 a.m. to 2:00 p.m. | |
| Sun | Closed |
Well... I was lied to. The salesman came to my door asking to see my bill and said with a serious face "Oh you're overpaying WAY too much". They told me I would end up paying c7.5/kWh if I switched over to them saving me money on my electric bill. I get my welcome packet today and guess what! Turns out I'm gonna end up paying the same exact amount and some! They sweet talk you into this promising a lower rate but tell you nothing about the two extra "TDU Delivery Charges" basically you're paying another half bill on the side... read more
Business response:
Hello Mr. *****, we apologize for the experience you had and would like to take a careful look into this matter. We were able to locate your account, and would like to contact you to get more information and resolve this issue for you. Please let us know if there is a good time to contact you by sending us an email to unhappycustomer@entrustenergy.com. We look forward to hearing from you. Regards, Maricruz
I signed up for service with Entrust to start in July. I never recieved any type of bill and my service was disconnected in Oct. I called, explained to them they had not sent a bill, paid in full all money and signed up for text message alerts. I got a disconnect notice in the mail the following day Less than 2 weeks later I got next bill in the mail. ( No Text ( Average kw hr charge was 4.4 cents higher than promised, Called customer service to find out why there was text and my rate was higher than promised and representat... read more
Business response:
Hello Mr. *****, we apologize for the experience you had and want to ensure that we were able to resolve this matter to your satisfaction. We attempted to reach out by phone, but were unsuccessful. We have also reached out via ******** and hope that we were able to address your concerns. Should you have any additional questions, please reach out to us at 1-800-871-8100.
Amazing company. Their sales agents are so helpful, they helped me cut my bill by almost half and green energy too.
Business response:
Dear Ms. ********, We are happy to hear that you have saved money signing up with Entrust Energy. If you ever need any assistance, give us a call at 800.871.8100. Thanks so much for taking the time to review us. We greatly appreciate you! Regards, Maricruz
I switch to entrust energy 3 months ago and since I signed on my bills are higher and higher each month. Their *** charges are ridiculous. I called the company to see if I could switch to a different plan as I told them my son has a major medical condition and can't afford their high bills. I asked for a supervisor to see if they would waive the penalty fee or reduce the fee because I have two electric accounts. They were willing to help me out. I was better off paying the $ 300.00 penalty on both accounts than to stay with ... read more
Business response:
Dear Ms. ********, We hope that we were able to address your concerns regarding how the Transmission & Distribution Utlity (TDU) Charges are calculated, as well as help with the Levelized Payment Plan option that will help with normalizing your statements throughout the year.
The guy that came to my house was very rude, because I specially told him I was not interested in switching electric companies. He kept on and on. I have his name and I am going to file a complaint.
Business response:
Hello Ms. ****** we're sorry you had this experience. We'd like to make it right and take a careful look into this matter. Would you mind providing your phone number or emailing us at unhappycustomer@entrustenergy.com, so we can obtain more information regarding the situation that took place? If We would like to address this with the appropriate parties and would appreciate it if we spoke with you to gain more insight. We hope to hear from you soon. Maricruz
ive been with entrust for 7 yrs now and afew times that i had to call customer service they was nice and fast to fixs what i called about and it was fixed before i hanged up. my bills are alot lower then the electric companie that i switched from but i do pay my bills from my bank pay and its there the next day. so u can say im happy with them
Business response:
Thank you so much for your review, Mr. ******! We're pleased to hear you are satisfied with our services and thank you for continuing to be our customer. Please feel free to contact us if you have any questions or concerns in the future. Thank you for choosing Entrust Energy! Maricruz
I have been with this company now for 3 years ( my 2nd renewal will be over in april of 2018) and I have had no problems with them. I have had a few issues paying on line but they worked it out after contacting them of the situation and it was fixed by the time I needed to pay again the following month. I have been very pleased with their service. I dont like the 2 year contract, i do wish they offered a shorter contract. Over all I am very pleased with Entrust and I had my doubts switching to them since I had never heard of... read more
Business response:
Thank you so much for your review, Ms. ******! We're very pleased to hear you are satisfied with our services. Please feel free to contact us if you have any questions or concerns in the future. Thank you for choosing Entrust Energy! Maricruz
An Entrust Sales representative came to my door today and totally misrepresented why they were at my door with some **** about a mandatory survey by a consumer protection agency. I refused to show them my utility bill and the person would not take no for an answer. I closed the door in her face TWICE before she got the point and left. Dishonesty in purpose will always tick me off.
Business response:
Hello Ms. ***, we're sorry you had this experience. We'd like to make it right and take a careful look into this matter. Would you mind providing your phone number, so we can obtain more information regarding the situation that took place? We would like to address this with the appropriate parties and would appreciate it if we spoke with you to gain more insight. We hope to hear from you soon. Maricruz
Automated system is terrible. Cannot get through and their office is closed at 7 pm. When making a payment the automated system tells you what day you can pay.
Business response:
Hello Ms. *****, we're sorry you had this experience. We have waived an excessive disconnection notice fee from your account for the experience you had. We would like to gather more information regarding the issue you encountered with selecting a payment date through the automated system and would appreciate if you contacted us at 1-800-871-8100. We truly thank you for reaching out to us regarding this matter. Kind regards, Maricruz Entrust Energy
Frequently asked questions about Entrust Energy
How is Entrust Energy rated?
Entrust Energy has a 4.1 star rating with 1,539 reviews.
When is Entrust Energy open?
Entrust Energy is closed now. It will open tomorrow at 8:00 a.m.
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