Enterprise Rent-A-Car - LAX Airport

Cheryl B. 

on Yellow Pages

9 years ago

If this location was more handicap friendly may have given it a 5 star all around. The two shuttle drivers we dealt with on Wed, July 13 at mid day then again on Mon, July 18 were fabulous!! Can't say enough good about them, the way they handled us with my husband's inability to walk very well. Both went out of their way help. But at the office, there was not a wheelchair available to use to get my husband from the car through the building, so I had to leave him out front on a bench and after getting the car go pick him up o... read more

Bijan A. 

on Yellow Pages

9 years ago

I had a confirmed reservation on June 29, until July 6 for a total price of $130.38. At LAX branch, the lady behind the counter took my credit card, driving license and a copy of my printed reservation page, she then asked me to initial the agreement on a small terminal. At my hotel, I noticed that I am charged $439.74 which blew out my mind. I called the office and an agent told me that I have purchased additional services. I told her that I was not informed of these extra services and she replied that I must read before si... read more

Max H. 

on Yellow Pages

9 years ago

The company I work for requested that I switch from Hertz to Enterprise. As a business traveler I received an estimate via our travel agency and had a quoted itinerary. Due to airport delays I did not get to Enterprise until many hours after my scheduled arrival. It was very late an I was tired. When I got to Enterprise I went through the normal process of being asked if I wanted insurance/fuel. Then I received the estimate. Since I did not have my itinerary handy the quote seemed about right. What I did not realize is that ... read more

Amy S. 

on Yellow Pages

9 years ago

When I reserved the rental car I was not aware of a $150 one way fee. The marketing was very misleading. I thought I was reserving a $34/day car. I did reserve the car at a different location than where the van dropped us off from LAX. The lady at the counter was helpful, however the taxes added on were $70. The car was a very expensive experience for a marginal car. 

Dean K. 

on Yellow Pages

9 years ago

Very, very pleased. My wife and I were picked up at LAX by the Enterprise Shuttle (be sure to look for the purple zone for shuttle pickup), and the drive took maybe 20 minutes with traffic. The gentleman who assisted me and walked my wife and I to our vehicle was so courteous and helpful, I wished I had gotten his name. But just a great experience, generous selection of vehicles, just a totally satisfying experience. Will choose Enterprise my next trip to LA. 

Tim S. 

on Yellow Pages

9 years ago

Very fast and friendly service. I was able to get my car very quickly, received a free upgrade because the agent didn't think the car I reserved was in the best condition. 

Elia G. 

on Yellow Pages

9 years ago

Great car and great customer service...as always! I've used the LAX Enterprise location for years and I cannot recall a negative experience! 

Glenn S. 

on Yellow Pages

9 years ago

Busy LAX airport with high traffic. Shuttle from LAX to Enterprise was prompt. Enterprise Plus card got me right to the front of the line. No wait for vehicle. Upon return, check in was prompt and return shuttle was on time. Excellent Service 

Trezzure G. 

on Yellow Pages

9 years ago

My experience with Enterprise LA was wonderful no problems and all went well getting the car as well as returning the car