Enterprise Rent-A-Car

Tina W 

on BBB

a year ago

Worse customer service ever! I rented a vehicle from Enterprise Rental in **************, ** around the 18th of September which i was told that the insurance would only cover 3 days so return it back on Friday. When we got there to return the vehicle, we were told that they could not change out the vehicle because there was no vehicles for that insurance price quote and there were no vehicles period to rent so keep what we has turn it in. When we also explained about some issues with the vehicle, it was like well we have not... read more

Ericka J 

on BBB

a year ago

I was in a tough spot and needed a rental car while my car was in the shop got what I believed to be only for a week. That turned out to be almost two weeks and made my reservation online. Went the morning off to pick up my car and was given a car with transmission damage initially and they knew who wouldnt??? The brought it back and was forced in another one that wreaked of weed. Then was left threatening messages on my phone about calling risk management after I was initially charged $800 up front for the rental. All becau... read more

Beatriz B 

on BBB

a year ago

I rented a vehicle at Enterprise in ****** ** Sep 5 the first car smelled horrible like smoke I called the office and I was told to call other stores and check if they had a seven seater I did I called the ************** location I went in and got another car in the morning the car had a flat tire I was told to take the car back because I was not allowed to drive on the spare tire I went back to the store I got a minivan I drove it home and I saw tht it had expired tags and registration I called lefts messages email and stil... read more

Glen S 

on BBB

a year ago

Rented this RAM truck from Enterprise on Bridgeport, ********. Very professional, helpfuland detailed oriented. ***************************** madethe experience of renting a truck the best! I would highly recommended Enterprise and Pemmaiah! 

Bonnie E 

on BBB

a year ago

."Do not go to Enterprise if you have brown skin." Our ********* has a 6 year history of renting vehicles from Enterprise having rented at least 7 times from this SAME location. He had all his ID and some extra. We reserved this rental 30 days ahead. He met all the requirements, yet this Rep told him they need a utility **** in his name. Her attitude upon seeing him was a hateful glare and she was rude in the way she treated him. He went home got a phone bill, she then told him it was not a utility. No matter what he brought... read more

Cindi A 

on BBB

a year ago

We rented a car from enterprise July 31st, picked up that morning at the airport in ***....we walked to the car and on the windshield was a parking ticket...we took inside and told the man behind the counter we had not even touched the car yet ...he said he would take care of it, well WE just got billed for this parking ticket and they won't help us....never rent from these folks 

ROSE S 

on BBB

a year ago

*********************************************. ****************** Easy check in and out. Super clean car. 

Sergio S 

on BBB

a year ago

Went to pick up a car at the enterprise on **** and fallbrook. Had to wait till next day at 4pm to pick up. Gave me a VW Jetta with alot of dings and the oil check light on. Employee stated not to worry as they had just changed the oil and just forgot to reset it. I noticed oil on my brand new driveway, checked and it was coming out the car. Oil looked dark and dirty. I called them for 20 mins to no answer. Called another Enterprise and they said they had no cars and to take it to *** boys. They told me there was no oil in t... read more

Cylvia C 

on BBB

a year ago

Rented a car with bed bugs and they just switched cars n refunded my money but we I had to replace car seat stroller and my baby bag. The car was infested I have videos and photos to prove. Gold tier customer as well they didnt even offer us nothing!!! Manager wouldn't even return my call and they sent someone to get the infested car and they had to drive it without protection my family and baby all bitten up..