Enterprise Rent-A-Car

Kenya A 

on BBB

a year ago

Received horrible service from the Enterprise rental car location in western branch area of ********** **. (*********************************) Staff very rude unprofessional. I have never received any treatment like this from a well established company. Manager got made because we wouldnt take a banged up dirty torn interior vehicle that recked of cigarette smell. If I could give no stars thats what it defiantly would be. When I tell you I received the worst customer service I am beyond appalled at the behavior of a so calle... read more

edward s 

on BBB

a year ago

Closing time of noon and my appointment was at noon, how can this be possible? Why would the system allow an appointment to be made when the location is closed? What's worse is enterprise folks inside watching me and unwilling to help with my appointment and reservation. 3 reservation specialists on the phone, love the way they only make reservations and could not help with my issue, could not locate an open facility except for ************* 80 miles away. Even then, I was warned that management at that location might not be... read more

Mary S 

on BBB

a year ago

I unloaded the rental van and wasnt unloaded all the way. An Enterprise employee took it in the back and I believe my jewelry was either in the drink holder or he took it out of my car. I am very good about locking things up but they were closing. Even though I brought the vehicle back on time, they charged me an extra day. My jewelry wasnt worth much, but one pendant was the first necklace my husband ever bought me. It held great sentimental value. 

Leah S 

on BBB

a year ago

Terrible! I had a reservation that was confirmed twice by myself and my employer. When I arrived to pick the rental up, they had given my rental to someone who arrived earlier and left me with a vehicle that would not accommodate my needs. So very upset!! They said since I was not there at 7:30 am to pick up the rental, they gave it away. I was told they open at 7:30 and arrived by 9 am. They didnt even try to call or contact me prior to giving the reservation to another party. Other than not charging me, they in no way trie... read more

Amanda C 

on BBB

a year ago

Terrible worst experience I've ever had everything about this company ***** 

BriTonya B 

on BBB

a year ago

They had no cars available at 8 am in ***********. Sent me to ****** location who had no cars available. They claimed it was the Area Managers idea, which was a total Lie. I still dont have a rental car and had to Uber home. 

Daphne T 

on BBB

a year ago

Rude, incompetent, and unprofessional staff. Reservation is a joke. Corporate is non-existent. 

Timothy h 

on BBB

a year ago

Very bad experience. I have confirmation number etc. I had to call 2 times and sit on hold just to be hung up on. The 3rd time someone answered and when I complained about how hard it is to get hold of anyone I was hung up on by them. They were very rude. I will never ever conduct business with them. I would rather walk which I am going to have to do. 

Moana L 

on BBB

a year ago

Rented a vehicle at Enterprise in ************, ** from a gentleman by the name of ******. My experience was top notch with him. If we had customer service employees like that the world would be a better place. The vehicle was what I needed and the transition from beginning to end was 5 star treatment. Kudos to a job well done! ??