Enterprise Rent-A-Car

Mary Ann P 

on BBB

a year ago

DO NOT RENT FROM ENTERPRISE!!! On 8/20/23, we arrived at the airport to pick up a rental car for a lifetime trip. My husband was told he was on a Do Not Rent list. He had no idea why he would be on a list and asked for further explanation. He was told because the insurance company did not pay the bill from a rental in 2019. My husband rented a vehicle in 2019 to use while his car was being repaired as the result of an accident. Upon returning home and finding the paperwork from 2019, we contacted the insurance company and th... read more

Val B 

on BBB

a year ago

Very bad experience. We rented it for a intermediate side SUV. We got there, they gave ** a dodge full of smoke and said that they didnt have more. We stopped by the airport and the better alternative that they had was a mini Van and absolutely not what we had paid for. I dont recommend this company at all. Bad customer service, and the care for their care is so unacceptable. We mentioned that were asthmatic, and no change was done a shame and wouldnt recommend that at all 

Teresa R 

on BBB

a year ago

I reserved/booked a vehicle rental for 1 week. The next day I received confirmation of that reservation yet when I showed up at the scheduled time to pick up the vehicle, I was told they have no vehicle for me and would call me if one became available. I explained that I needed a car and they still refused to provide me with a vehicle to drive. I called the corporate number and was told they would call me as soon as they could move a vehicle to the area later in the day but never received a call. I called back and finally ta... read more

Himo L 

on BBB

a year ago

I recently rented a car from from Enterprise and was disappointed with the service. Despite making a reservation and paying for a specific model, I was provided a different car upon arrival. Worse, the car had mechanical issue and had cigarette smells in it. (We are non smoker and have an asthma) It's crucial for businesses to uphold their commitments to customers.We spoke with an enterprise agent on the phone who told us to drive to a different location which was 1hr 30min (Columbia airport). We spoke with there staff *****... read more

Rhonda L 

on BBB

a year ago

If I **uld leave negative stars I would. We rented a car in ********* and while driving on the highway the tire blew out. Not because we ran over anything but it came apart at the seams! We luckily pulled over to the side were f the road. Called enterprise and they would not send anytime out to pick us up as we were on the side of the highway and would only send one if we were in the city. Then they said a tow truck probably wouldnt be there for 4-6 hours and no guarantee we **uld ride into town with him. So yes leave us on ... read more

Erin P 

on BBB

a year ago

I wish I could give this company 0 stars. I ALWAYS have an issue when trying to rent from them. Reservations are placed well in advance but when you arrive to pick up your rental its not ready, or hasn't been returned yet, or THERE ARE NO CARS AVAILABLE. The hours of operation change overnight. I had instances where staff has left early leaving me with no vehicle, my reserved car has been given away, told that class of car that I reserved was initially showing available online but now is not actually at the location. It moun... read more

Heather W 

on BBB

a year ago

A ****** Murano was handed over without being cleaned. Animal fur covered the seats, dirt everywhere, and the smell of smoke plus whatever they sprayed to cover it up was unbearable. They promote a complete clean, the *******, ** location on ************. did not even try. Do not rent from them. 

Cory S 

on BBB

a year ago

I began my rental in late August 2023 from Enterprise **** ************** in *************** ** after my daughter was in a car accident. My insurance company had a contract with them for lower rates and fixed amount for deposits. Before I got the car I called to confirm the ************ Immediately attempted to ***** me for more money. I immediately called my State Farm agent who then in turn contacted corporate. When she called me back stated that they had received complaints from other customers about this, they are suppos... read more

Elbert B 

on BBB

a year ago

Beware of renting from Enterprise. I regret renting from them. I rented a vehicle from them that had damage. I reported the damage to the attendant and was told not to worry and that I would not be blamed for the existing damage. After I returned the vehicle they filed a claim against me for the very damage I had pointed out before taking the vehicle. I disputed the claim but they will not drop it.