Enterprise Rent-A-Car

Teresa M 

on BBB

a year ago

Enterprise charged me for damage done by a hail storm the night before I returned the car. **********, ************ 

Mike S 

on BBB

a year ago

Booked a reservation for an electric car on September 19th for a pickup October 22nd. I booked an electric car because I wanted to save cost on gas. I was driving all the way to *********, 4+ hours.I get a call the morning of Oct 22nd saying they dont have a car available. This was pretty infuriating because I have no other options.I call the location and they say they dont have the car I booked but they have a pickup truck or a Challenger. But I wanted those Id need to pay an additional $280. So not only am I out $150 in ga... read more

Le S 

on BBB

a year ago

Rented a car and returned to airport by 6:30 am prior to counter opening. Sign at the airport rental counter said to deposit key in ******. When I received my credit card statement they charged me a whole extra day because they never bothered to check the ****** and did not check my car in until after 5pm. 

Julie T 

on BBB

a year ago

I made a reservation for a standard vehicle through my company's corporate account for business travel more than 3 weeks in advance. When I arrived for pickup, I was given the choice of a compact car or a minivan because "we don't get standard size cars very often." I was told choosing the minivan would be an extra $30 a day, so I was stuck with the compact car. I was told to "ignore the tire warning light." It also had a big dent in the side, a front bumper that had to be knocked back into place frequently to stop the rattl... read more

Ron S 

on BBB

a year ago

No one did a walk around when I picked it up but the gentleman who checked me out was very attentive and polite. Overall a good good experience 

Tanya A 

on BBB

a year ago

**************** non existent have a confirmation number to pick up a rental in ***** ********* get there no car but they surprisingly have a huge suv available higher rate gas guzzler. So whats the point in reserving a car? Asst ******* ******************* rude eye rolling while Im talking to him ******* ***************************** no better but says I can wait and see if a vehicle becomes available. Area manger ********************* no help at all finally answered his phone to say that the airport pulled all the cars the... read more

Kathy A 

on BBB

a year ago

Horrible customer service! The car showed check engine light while we were on the ***********. We stopped and called enterprise customer service. We were told it would take up to 8 hours for them to help us. There was nothing we could do but pray and keep driving. There were no apologies or financial restitution for the issue. 

Christopher P. 

on BBB

a year ago

My first time purchasing a brand new vehicle, and it was horrible ****** was fantastic. Cant say the same thing about the management purchased a 2021 ********** outlander and the car was in the shop the first week I had it something was wrong with the engine. Ended up taking longer than expected. The mechanic told me it would take half a day to fix what was wrong with the vehicle. but ended up taking a week finally get the car back and the brakes are grinding also had a crack in the windshield they said they had repaired but... read more

NORMA S 

on BBB

a year ago

I RECENTLY HAD TO USE A RENTAL FROM ENTERPRISE AT *******************************************************************. I RETURNED THE VEHICLE TO MY KNOWLDEGE WITH NO ISSUES, DID NOT HAVE ANY ACCIDENTS OR DAMAGE TO THE VEHICLE DURING THE 2 WEEKS I HAD THE ****** HAD TO DROP IT OFF AFTER HOURS, DUE TO TIME THEY CLOSE, FEW DAYS LATER I GET A CALL STATING THERE WAS A LOT OF DAMAGE TOTHE VEHICLE AND I WOULD BE LIABLE FOR IT, ASKED WHAT KIND OF DAMAGE AS I WAS NOT AWARE OF ANY, AGENT STATED HAIL DAMAGE. I SAID THERE HAS NOT BEEN A... read more