Enterprise Rent-A-Car

Sandor F 

on BBB

a year ago

True story people. Rent a car from this company 11/23. I know it's a ******** but I'm not getting the car for free right?. To make a long story short, the car had problems, stopped on the hwy, My family(including my 2 kids) 5 hrs (no lie) on the hwy waiting for enterprise assistance. After being waiting all that time, I called the hwy patrol to notify that I was leaving a car right there. I waited 6 hrs total for enterprise to show up, not a soul by the time I left. I would like to give this company way down below 0 star, bu... read more

Brittany W 

on BBB

a year ago

I rented a car from the *************** SEVERAL years ago. While I was getting on off the exit to return the car, a rock hit the windshield from the semi in front of me. I immediately called them and let them know, and I contacted Safelite repairs as well which quoted me about $250 to fix, but they needed enterprises approval. When I called enterprise back they told me that I could not get it fixed, and to just bring it back. They tried to charge me almost $800. Since then, I have been rented from SEVERAL enterprises. I pick... read more

Abe Z 

on BBB

a year ago

If I can put 0 stars I would, Im very disappointed in Enterprise car rental, I rented a minivan 3 weeks ago and today they tell me the windshield is cracked and its not possible for it to be fixed today. 

Elizabeth U 

on BBB

a year ago

If I could give them 0 stars I would. Drove an hour to get a car because mine was in a wreck. No car. I know multiple people this has happened to with this horrible garbage company. They're lucky I'm not the one paying or I wouldn't be using them. Will never use them if I need a car I am paying for. Do not recommend them. 

Karen W 

on BBB

a year ago

Tried getting a standard suv, called a week before I needed it, non English speaking customer service agent did not put it in. Ended up w a small suv, 3 years old with 70k miles!!!! Car reaked of cigarette smoke! I guess times have changed when it comes to car rentals ** I at least expected to have a car with less miles and newer 

Brenda R 

on BBB

a year ago

I rented a car from Enterprise Rent-A-Car from the **************. They use a 3rd party company called ******. Do not rent from them!!! They overcharged my credit card and I have been trying to get a refund since the 25th of September. I contacted the company directly while in ******** and they were unhelpful. When I returned home I contacted Enterprise in North America and they could do nothing except contact the overseas division and I have had no response since. Today I received an email fro ****** stating I owed money to... read more

Kaitlyn B 

on BBB

a year ago

I would give zero stars if I could. We arranged to rent a car from 5pm Friday until 5pm Sunday, and pick up from the *****, ** location near 90th and Maple. When we arrived to pick up the vehicle we were told it was not ready and they would call us in an hour to pick it up. We got no call, so around 6:30pm we left to see if they were ready for us to pick up the vehicle. Upon getting the car, at 7pm, we noticed they had added on an extra day and their insurance coverage, which we did not ask for. Before we could leave town we... read more

Charles B 

on BBB

a year ago

We reserved a luxury vehicle online and then phoned Enterprise to confirm the reservation. Since this was our first time reserving a luxury vehicle (that category was at a great sale price) we called Enterprise to double-check that everything was in order and specifically asked if we could book the additional insurance over the phone - we were told that insurance is purchased when we pick up the vehicle. We travel to ***************** a couple times per year and always rent from Enterprise hence, we thought we were quite fam... read more

Sabrina J 

on BBB

a year ago

If I could I wouldnt give it any stars. I had a vehicle reserved since August it is now November. I went to get my rental in the 16th and was denied. ******* accused me of being intoxicated when I tripped over my pants. ******* then said she would move my date to the following day which would be today the 17th. I called to set up a pick up time, got that done. Called today because I had not heard anything only to be told they were sold out. They couldnt hold my reservation. A reservation that I had since august. I have calle... read more