Enterprise Rent-A-Car

Brenden K 

on BBB

a year ago

This place doesn't even deserve a single star, what an awful place with terrible customer service. First of all they are extremely rude and don't listen or care about a single word you say and in top of that they lie through their teeth at an opportunity. I asked them for a sedan, they gave me an ***, the *** had issues day 1 of them giving it to me so I returned it for a new vehicle and once again I asked them for a sedan, *** told me confidently yes of course I can do that for you, I get there and they give me another suv ... read more

Sherial M 

on BBB

a year ago

I went to enterprise for a rental the first rental tires air kept coming out the second rental had a smell and was to small for my family size why I took the second rental is because I had to get to work I went to the one on ********** I guess it was the manager told me he would call and give me a time this is some ******** I will never deal with enterprise again after this terrible experience 

Wendie T 

on BBB

a year ago

Im not sure if the management know how their sales or employees assist the customer? I was there last October cause I got into an accident and I need car while my car is in the shop to get fixed. I went there just to be treated poorly, they are trying to rub you buy giving you expensive car to used. I was begging please just give car for transportation while i dont have *** car. Of course they are not friendly, they very intimidating especially the tall white woman over there. I hope this will get the management concern. Peo... read more

Barbee Q 

on BBB

a year ago

Enterprise Rent-A-Car lists pick-up service for customers at its ******************** location at *****************************************************************************. Desiring to rent a vehicle at that location, I called with some questions about ********** I called the number provided on the Enterprise website for that location. Each time, I was forced to wait on hold for 10 minutes or longer with no one ever picking up the phone.So I called a corporate customer service number. There I was informed that, notwithst... read more

Ci N 

on BBB

a year ago

On 11/10/2023, I encountered probably the worst customer service experience Ive ever had. On 11/09/2023 an Enterprise employee contacted me stating that my reservation couldnt be honored at the Selma ******** due to my residence being over 50 miles away from the branch ******** and informed me that I would have to rent from the ********* ********. I had an original reservation made 10/26 at that ******** since its closest, but the customer service is always so awful, that I opted for *****. Well anyhow, I get to the ********... read more

Sherry P. 

on BBB

a year ago

Had confirmation from Enterprise for rental car while primary vehicle being repaired from ******** with deer. ***************** had made arrangements, had claim number and verfied reservation from Enterprise on *******************., **********, **. Received Enterprise reservation five days in advance of scheduled pick-up date @ 8:15am. Upon arriving on pick-up date, advised no vehicle available but could upgrade us at our cost of $17+ per day. Enterprise *** advised we could return the next day and they could have the vehicl... read more

RONNIE P 

on BBB

a year ago

Enterprise (**********, **) was the absolute worst rental car experience ive ever had! I provided a certified confirmation number and was told basically to kick rocks by **************** and by **********************, **************. Almost ruined a trip to ************ for my grandkids! NEVER USE THEM AGAIN!However i can say that Enterprise, ****** ** went above and beyond to assist me. 

Tony F 

on BBB

a year ago

Terrible service. No one knows what they're doing. Totally disorganized. I'm not sure how they drove themselves to work. 

Kweli Y 

on BBB

a year ago

I've used Enterprise, at least every couple months for four years with no problem. Moved to new location within the same state 1 week ago. Reserved car online and when I went to get the car was told they wanted me to show a paid utility bill and a 2nd proof of residency. The closing statement for the purchase of my house was insufficient. What a s***** way to treat a customer. Total cost for wasted time $30 Uber to get to Enterprise and back home.