Enterprise Rent-A-Car

Maryn K 

on BBB

2 years ago

I called to confirm my reservation, the enterprise number I called confirmed that at the location I was going to they would have a vehicle for me. (Reservation Number: ******) Location **** * ******* **** *** **** ******* ** *****. When I got to the location, they did not have a vehicle ready for me. They told me that even though I called Enterprise, that I called the wrong Enterprise because I spoke with an enterprise agent in a different country. They made it sound like it was my fault. They were not helpful in assisting m... read more

Elizabeth D 

on BBB

2 years ago

Charged me over $8000 on my credit card. Charged me their insurance at ***** a day and then also on my rental agreement $9 a day extra instead of $6 a day for my upgrade using the the car I selected, and when they agreed to resolve the issue I have have not received any response after calling them and emailing several times. 

Chelsy A 

on BBB

2 years ago

I reserved a rental in south ******* back in 2018 and was placed on the do not rent list because their employees refused ********** a car if I didnt get their insurance. I always rent cars and have rented with enterprise several times never needing their insurance. I had my own car insurance and also purchased insurance through Hotwire like I ALWAYS do. I defended myself and got upset because I had a three year old and we were stranded at their HOOD location because they discriminated against me being a young black woman. An... read more

Seabron G. 

on BBB

2 years ago

Good evening I totally disappointed and discouraged to use the Bartlett Enterprise location. Today my son got his first call about updating his rental contract which he has been in since 12/09/2022. When my son and I got there I was told that I owe 616.42 dollars to close out the account for usage from 01/05/2023 thru 02/13/2023 0950 hours. At this time I asked the rental clerk why I owe so much and she stated I tried calling several times before the contract rental expired. This I told her I never received a call or voicema... read more

Kierra T 

on BBB

2 years ago

We have done business with two Enterprise in both ******** ** locations and lake city . To start off this was in insurance claim from our personal insurance, when the first car was supposed to be reserved, we never got the car because someone else looked at it . Upon arrival we were asked to put a 300 dollar hold from an insurance claim outrageous, when those charges are only 50 dollars. Get to lake city location rents out the car and we have the 5 day protection plan. After the 5 day charge . The charges were still ongoing ... read more

Denise B 

on BBB

2 years ago

***** at the Albuquerque airport was great. He and the experience was very smooth. ***** was very professional, knowledgeable, yet he had a great personality. The fob battery went out a few miles after we picked up the car. I called in, & they allowed us to just replace the battery rather than switch vehicles. They reimbursed us for the battery. I will use Enterprise again. 

Jay O 

on BBB

2 years ago

They are a terrible company.. They are holding me responsible for a damage to their car when I already had surrendered my keys. Since I am disputing the damage that took place after I surrenderd the keys, they are going to blacklist me from renting a car from Enterprise again. Avoid renting from Enterprise. 

Tracy M 

on BBB

2 years ago

Had a veteran reservation for a midsize car, got a call 5 min before picking up my car for a 10 hr trip from Virginia to Florida...said, sorry we don't have any cars available. We show up to the employee stating that the car they were supposed to get in didn't come and he has to deal with "disgusted customers". I ask for his manager and I get the excuse he had to stay up late with his kids and is sleeping in. I'm like what?! I call customer service...they don't see a reservation in their system (in such a thick Indian dialec... read more

Jessica V 

on BBB

2 years ago

We are gold/platinum members and have spent thousands in the last 2 years with Enterprise. We have always had issues but they are the closest rental company to my business which is why we used them so often. We have always used our business card to reserve and pay for the rentals because it is business expense. My husband flew 1200 miles to North Dakota and they refused to accept our business card WHICH HE TALKED TO THEM THE DAY BEFORE AND THEY SAID IT WAS NO PROBLEM. He is stranded at the airport an hour and a half away fro... read more