Enterprise Rent-A-Car

Walid H 

on BBB

2 years ago

I had a reservation for a car 3 weeks prior and when 2 hours before picking up they called me that they didnt have a car yet but should have one at noon and they asked me to call them back in an hour. I called back they put me on hold for 53 minutes then they hanged up. I tried to call them back but the office was closed. I called their customer service they said theres nothing they can do. Because of this I lost a meeting and I will had to pay significant more money for travel transportation 

Jacob M 

on BBB

2 years ago

I was needing a car rental to travel for numerous business meetings totally $20,000 in potential service calls. Enterprise has a website to ************. I used the site and originally they didn't have a car for the day I requested so in pushed back another day to when they did have a car. When I arrive at the scheduled time, they informed me they didn't have any cars available for rent. Despite having a system to reserve vehicles. This has since cost me $7,000 in potential sales. I could have got a ride to ************* for... read more

Bershella Y 

on BBB

2 years ago

Enterprise rent a car is overcharging customers for car rentals and insurance companies get cars for little of nothing 

Neysha G 

on BBB

2 years ago

Horrible customer service. I was involved in a no fault accident and have been waiting months to receive any communication from enterprise. Ive gotten several emails, but no one has reached out to me except once to finalize this claim; the one time I was contacted very vague information was provided. *** tried several times to contact the claim adjuster, no answer. How can you be rude to the customers essentially keeping your business afloat? They say never say never, so I hope I dont ever have to rent a car from this compan... read more

Nathan G 

on BBB

2 years ago

It has taken 1/3 of a year to have a damage claim done for a busted tailed light. All that is required for my insurance is an estimate. They are a multi-billion dollar company unable to do simple and common tasks for a car rental business in a timely manner. They are still claiming issues due to the pandemic, but all other business are function at levels of pre-covid or better at this point. I speculate they just don't pay enough to be fully staffed or are okay with these complaints because of their near monopoly on car/truc... read more

Islam N 

on BBB

2 years ago

Summary: They refused service to me (to exchange a defective car with another) even though they agreed that by refusing service put me, they put my life and my wife's life in danger. When corporate office called them and pushed them to offer a car to me to replace the defective car, they took the keys and refused to unlock the car, and thus kept my stuff hostage, which forced me to call 911. I have never been so mistreated by an employee of a business before. This was the worst experience in my life from a rental company. My... read more

Kristin D. 

on BBB

2 years ago

The service at the **************** location is less than par. Two weeks ago I rented a car using my daughter's debit card. I am also on the account. I choose not to do credit. Only prepaid cards which don't work either. The assistant manager and Regional Manager, *****, were rude. They flat out lied saying I was allowed to keep the car last time. If this were the case the assistant manager, who checked the car back in, would've said something. Neither could explain why they allowed it 2 weeks prior, but today suddenly I can... read more

David H 

on BBB

2 years ago

We had a confirmation with Enterprise at Hwy 6 and ********** in *******. When we went to collect the vehicle on Saturday, Sept. 24th, they were overbooked and the employees were indifferent. The manager, ******, left the building unattended with a room full of customers for over an hour without an explanation. When an employee returned close to closing time he appeared agitated and loudly called the customers "whiners." They thought nothing of canceling reservations and ruining weekend plans for customers who had been waiti... read more

Dee S 

on BBB

2 years ago

We had a confirmation number to pick up a car on 7/20/2022 at Enterprise, ****************, **. Upon arriving at Enterprise we were told they did NOT have a car and didn't know when they would be able to get one. This ruined our vacation! I called Enterprise customer service on 7/20 with a promise to get a call back from a supervisor. That never happened.I called again on 7/28 with the same promise. That never happened.I called again on 8/11 and still no call back.I called YET again on 9/10 and still no call back.Their regar... read more