Enterprise Rent-A-Car

Margaret G 

on BBB

2 years ago

I think they dont know how to treat customers. I was told there were no cars to rent, maybe tomorrow, told me I was on a list, again no car next day still on list, was stranded at hotel for the week and no car and no call. Would have been nice to be treated like a customer. You surely dont deserve any stars. 

Ivonne P 

on BBB

2 years ago

Absolutely atrocious. Rented a car that broke down 3 miles from airport. Roadside assistance is abominable. They said they could not help us until we were in a safe location (our car broke down on the freeway). When I asked what next steps would be, they hung up. How can this company still exist with such poor vehicle maintenance and service? I will *never* be renting from this company again 

Jay H 

on BBB

2 years ago

Will never rent from ******* ***** ******* location again. Lot of back end costs not fully explained up front. Pouring rain when car was picked up. No way to see any damage especially hail. When returning car inspector says he sees 3 dings from hail. mgr says they would not have rented car out if three small hail dings were noticed up front. Was pretty much told your pre rental inspection means nothing anyway if their inspection is different. Three total hail dings warrant repairing total hood and roof. No way. When asked th... read more

Steve B 

on BBB

2 years ago

This place by far is the worst. Reservation for MONTHS for a trip across country. Informed 10 hours before pick up that they don't have it. Did NOTHING to help at all. 

Jody T 

on BBB

2 years ago

Horrible experience! Reserved online and even called customer service to confirm size of vehicle availability. When we were dropped off, they wouldnt give us the vehicle because it was reserved prior. They could not find ** a vehicle to seat 7. There were multiple enterprises within an hour radius.. We were at ****** ************ office would not call back. Stuck and given the run around . 

Beth M 

on BBB

2 years ago

Everyone at Enterprise at the *************** was phenomenal. Woman at the counter who took care of us 5/18/23 at 11;00 was really kind. Even the nice lady checking ** out of the garage was nice. We had a wide range of vehicles to choose from. Drop off was equally smooth. A really nice experience. We will use them again! 

Kendetric B 

on BBB

2 years ago

When theres a problem with a vehicle, they will attempt stall tactics in order to have you say in that vehicle. If its not the same place you rented from, they ask where did you rent if its not from them they always say they dont have anything available even though youre looking at vehicles that should be available. Im now driving the worst vehicle Ive ever driven because they didnt want to switch it out. Car veers to the left and it shakes when you go over 60 mph 

Madison B 

on BBB

2 years ago

I reserved a rental for a 3row suv. When I arrived at the ************ ** location I was told they did not have one for me. I never received a call or a voicemail to inform me of that. At first they didnt want to even help. It was my husband who suggested that they call another location to have one picked up. They had one an hr away in ********** ** and received a minivan. All good right. Nope. When I got home the check engine came one. I called roadside assistance and was informed Id need to take the vehicle to the closest ... read more

Jo T 

on BBB

2 years ago

Car renters beware. Be very careful if you rent a car with preexisting damage from Enterprise. Regardless of what the agent says about documenting the damage on the contract, you must double-check that it actually is documented.I rented a car that already was damaged and the agent stated that they documented the damage on the rental contract but did not. I took pictures of the damage just in case. After returning the car, Enterprises Damage Recovery Unit (DRU) filed a claim against me for the repairs. Even though the local a... read more