Enterprise Rent-A-Car

ALSIA G 

on BBB

2 years ago

NEED TO CHANGE POLICY WHEN **** ARE LOCKED IN THE ***** BECAUSE IT HAPPEN TO ME ON SUNDAY 6/18/23 AND THEY TOWED AWAY THE *** WITH ALL MY GROCERIES THAT I BOUGHT FOR MY PARTY AND I SPENT $156 AND MY FOODS WAS NOT GIVEN BACK TO ME OR GIVEN BACK A CALL AFTER I CALL THEM 3 TIMES UP TO THIS 6/22 NO CALL. THEY NEED TO HAVE SERVICE WHERE THEY CAN HELP ON THE **** NOT TO TOW AWAY THE VEHICLE, I HOPE SOMEONE IN AUTHORITY WILL CHANGE THIS POLICY IT NOT FAIR TO CUSTOMERS, ALSO SOME ***S YOU CAN GET TO THE ***** FROM THE BACK SEAT THIS... read more

Oluwole O 

on BBB

2 years ago

Negligence, Disappointment, and Failure to Provide: Enterprise Car Rental's ******** Ave Location Renting a car is supposed to be a convenient and hassle-free experience, but for one group of customers at Enterprise Car Rental's ******** Ave location, it was anything but. Instead of a smooth rental process, these customers were met with negligence, disappointment, and a failure to provide the vehicle they had reserved.I had reserved a 15 passenger van for a family vacation, but when they arrived at the ******** Ave location ... read more

Preston R 

on BBB

2 years ago

Had reservations set for the sixth year in a row at the same location we always rent from. We have always had great experiences with enterprise, I guess that's because we never had to fix an issue. Now here we are 3 days later still waiting for a call back from their "supervisor" after being told many times there were no supervisors. Then being hung up on from the customer support line. Absolutely ridiculous, none of the people I have dealt with had a care in the world, one person said it should be up to 30 minutes before we... read more

Larry M 

on BBB

2 years ago

Picked up a giant Ram pickup truck from Enterprise rent-a-car in ********* **. Sent there by progressive insurance.I was expecting a small or medium sized car, but the last non- pickup (a **** Edge) left just as I arrived. The people were nice but selection was non existent.I'm 5'8, 78 years old, trying to climb into a 4 door truck. not very good Enterprise.I stayed overnight in *********, and contacted Enterprise about a smaller vehicle.Enterprise said they would "hold one" for me at the airport if I could go get it.Ok. Wen... read more

Carol B 

on BBB

2 years ago

Very poor customer service. I reserved a minivan on 4/21/23 for a trip to ****** 6/8/23-6/15/23.I called on 6/1/23 to confirm the reservation and was told I was good to go. Get there on 6/8/23 and there was no vehicle available anywhere per the manager at the ******** Branch. He said he called me the day before to let me know. First of all, it was reserved almost 2 months in advance-so they should have had one available as agreed. Second, you don't call the day before the trip to let client know. We had to find another vehic... read more

boyd a 

on BBB

2 years ago

Booked a train trip in ****** and our insurance company directed ** to Enterprise after a deer ran into our car and put it out of commission. Since we were leaving from ******** and returning to *******, we rented a car for a one-way trip from our **** hometown to ********. We thought we'd rent another vehicle when we arrived back in ******* for the trip home. In ************, we called Enterprise in ******* and were told that no one-way trips can be made to the **** Sure would have been nice if someone had bothered to tell ... read more

Chris V 

on BBB

2 years ago

If I could I would give them negative stars. They called me last week because my dealership reserved a car for me. They assured me that they would pick me up at the dealership and that they would have a vehicle available for me. They never showed up to the dealership and so some from the dealship had to bring me to enterprise only to find out that they have no cars. They treated me like I was out of line for being upset. Wry rude customer service from the incompetent workers at the ******************* ** location. They are r... read more

Crystal C 

on BBB

2 years ago

Everytime I rent from this enterprise, (************ *****, **) and call ahead of time to make sure I can get in a comparable vehicle to what I drive, I receive a smaller vehicle than what I am able to use where my plans then need to be changed, altered, or canceled! I have been extremely disappointed the past several times I have had to use them!! Customer service has been horrendous and no-one cares on making sure the customer is valued or taken into consideration! 

Shelia L 

on BBB

2 years ago

I reserved a rental on Friday.. picked up the car Monday had a change of heart on the size that I was supposed to get. It was a Standard Size ***** switch over Immediate Size. ****** Sentra. If I knew the car hadn't been cleaned up yet I would of waited until it was. They gave me a dirty rental the only thing clean about it was the mats. That car looked liked it had just come back from a road trip to Georgia. All other cars were reserved so I was stuck with it. Customers shouldn't have to clean up a car that is supposed to b... read more