Enterprise Rent-A-Car

Harold R 

on BBB

2 years ago

I originally rented a car out for 2 days and ended up having to extend it to 32 days. When I first got the car they made an authorized payment of 326. Everytime They would call me and ask if I wanted to extend, i say yes and they would do another authorization. I did about 4 authorizations total and they called one last time and said all I needed to pay left was about ****. I said no problem and they swiped the card for that authorization. The next day I took the car back thinking they had all the authorizations for my polic... read more

Mabel M 

on BBB

2 years ago

I had reserved a vehicle from Thrifty, at *** Airport (*********, ********.)Utter chaos there, as they had no vehicles available for another 2-3 hours, and many people were going to miss important events, including myself.I ended up at the Enterprise counter where I was met by a smiling, friendly young man named **** who was kind, helpful and knowledgeable. He even gave me a free upgrade just because he saw the bedlam I had come from. He was amazing!!I loved the entire experience with them, although they were a bit pricey. A... read more

Cris S 

on BBB

2 years ago

I had the worst experience I have ever had after I dropped off my rental at the ******************************** location. One of the managers there, *******, called me yesterday and said if I dont pay my bill by the end of today she will send my bill to collections. I had only just dropped off the car 9 days ago and had no idea they didnt charge me. Something sounded off when she called me so I was justifiably suspicious. She was very aggressive with me and incredibly rude. I have never had a poor experience at enterprise b... read more

Kim I 

on BBB

2 years ago

I rented a car round trip and had to change it to one way due to my father's death. I received a call from the *****, ** branch where I rented the car and they told me that the initial fee was 750 (I thought they were talking about my INITIAL rental fee of 740-ish) but they would drop it down to $350. I told them thank you. Upon follow up phonecall, I was told the RETURN FEE was 750 and it was dropped it to 350. I'm sure it's in my contract about the return fee, but on the call, if she had initially said "It will cost 750 do... read more

Mary M 

on BBB

2 years ago

Reserved a vehicle in May for a trip in July. Called the day before to verify only to be told that vehicle wasnt available because of damage, but yet they didnt call me to let me know that. They supposedly called all other locations to try and get another one. I had to call them back 3 times and the 3rd time I was on hold for 30 minutes only for them to tell me it was out of their hands. I needed a large vehicle for a long trip which is why I reserved 2 months in advance, they tried offering me two vehicles for the same pric... read more

Eric W 

on BBB

2 years ago

Rude people, terrible customer service. Waste of my time and cost me a lot of money. Completely trash, they think it is funny my dad is dieing from cancer, just childish kids that work there. Thieves and they lie about everything. Worst human experience ever!! 

Stacie D 

on BBB

2 years ago

My rental experience was top tier at ***********. , ***********, **. ************************* customer service skills were unmatched. I will return. 

Jose U 

on BBB

2 years ago

I had an issue with the manager from their **** ** **** location. The manager did not do anything to fix the issue his employee cause and as consequence he told me I will no longer be able to rent a car with them. I had a car accident and because of that I need the rental to get to my doc *********** but now I have to cancel the *********** and Im waiting on management to call me back. But I do want to file a complaint regarding this issue that I was highly disrespected and my pain and loss of my doctor *********** that I ha... read more

Angelique L 

on BBB

2 years ago

When distressed over having an off-airport, Enterprise site not informing us they closed at 6pm, (after taking a cab over in rush hour traffic), we were very pleasantly surprised by the exceptionally professional, empathic, kind treatment by your ************** Manager, *************************, in addition to a helpful, young man at the inside rental desk, (who's name we sadly can't remember).Also, upon returning to lengthen our rental, *************************, at the *************, was also very helpful and kind. These ... read more