Enterprise Rent-A-Car

Nick l 

on BBB

2 years ago

We were told twice that we had a vehicle waiting for us at their location. We drove an hour both times to pick it up, and it wasnt there. The first time, there was a line of like 10 people in front of us, all who had reservations, most of them were turned away, because the company didnt have the vehicle that they had promised. When they told my wife that they didnt have a vehicle ready for us, which we needed to go on a business trip that day, they did it with a smile, and absolutely no compassion whatsoever. 

Daniel J 

on BBB

2 years ago

I would give zero stars if I was able. We reserved 3 vehicles for a church mission trip in early May, we were in need of a very specific amount of seat belts and space for gear. Monday July 17th we received a call in the late evening that they may not be able to fill our order completely. Today July 19th, 4 days out from picking up we were called and notified that there were no vehicles us to have at all. Given a oh well attitude when asked what we were supposed to do about no longer having transportation for our trip. We wi... read more

Chuck M 

on BBB

2 years ago

Made a reservation and drove two hours to get a car during our vacation and was left stranded by the ************ location. The employees didn't seem to care a bit. 

Danny D 

on BBB

2 years ago

I leased a car from Enterprise in mid March of 2023.(due to 2016 Lexus totaled in accident).When I picked the car up I told the sales rep the car showed a check engine light on dash. He stated it needed an oil change. I drove the car less than 2 weeks. The last 3 days it just sat at my house. The reason being my sister had died and we rode with our daughter to *********** for funeral Upon return, I got in the car to return it to them but discovered engine was acting up. I called Enterprise and told them my grandson would fol... read more

Chris L 

on BBB

2 years ago

Enterprise is always my go to for rentals. Always helpful, answer all my questions, (I never reserve on line always in person).Recently had an issue with vehicle after leaving for vacation, called to inform them of problem. Gave a discount on return. 

Darin G 

on BBB

2 years ago

Reserved a standard SUV, was given to someone else and I was downgraded and told it's the same class which it wasn't and I showed the gentleman on their website. He then proceeds to get an attitude and ignore me and I told him that I wasn't going to rent the vehicle you're trying to give me cuz it's not the class I reserved, I've had this problem in the past they've always upgraded me or taken care of me in some way This time this guy was just a flat out jerk! He then proceeds to tell me they're not going to rent to me anymo... read more

Amy B 

on BBB

2 years ago

Ive been using them for months, and have only had good experiences. All the staff members *** worked with have been friendly and helpful and bend over backwards to accommodate you. Never had a problem picking up a car or with any hidden charges. Deposit is always refunded the day after I bring the car back. 

Donna G M 

on BBB

2 years ago

I will never rent a Dead dog from Enterprise ever!. I was recently involved in a 3 vehicle collision while sitting at a stop sign. My insurance company will pay 80% of my rental bill, the lady who hit me is ********** and they personally called Enterprise to rent a car for me and Enterprise still wants $ ****** from me. I'm 69 years old. I have lost 2 husbands. My 43 year old son has stroke on December 18, 2022, and I care for himI'm in between pay periods and have about $10.00 to my name. It's ALL ABOUT THE MONEY. There are... read more

Patricia G 

on BBB

2 years ago

I reserved a PREMIUM SUV 8 PASSENGER through *******. I got a call 5 days before my travel date to confirm. When I called to confirm, he started to say he may not have what I reserved and would try to get me in "Maybe" a 7 passenger minivan. I kept telling him nope..not what I need. There's 8 going, I need an 8 passenger whatever you got. And he kept saying "like I said" ****And also ******** policy on payment options DO NOT match what enterprise claims. Even their website does NOT post what they say their policy is. I was p... read more