Enterprise Rent-A-Car

Joseph B 

on BBB

a year ago

Excellent staff and service. Have needed frequent rentals and never the slightest problem. *********, ** branch. 

Jason N 

on BBB

a year ago

Terrible customer service. I rented a car from ********************** at the ********* Airport. I didn't get the vehicle I rented, and to top it off, I got a vehicle with a crack in the windshield. I pointed it out to the attendant and he said if it gets worse, they'll take care of me. It got worse and is now not safe to drive. I called customer service, just to get transferred to road side. They sent me to a Madison ******** that didn't have any cars. That ******** sent me to another ******** in ********* who was supposed t... read more

Melinda M 

on BBB

a year ago

Enterprise makes it IMPOSSIBLE for a college student living 3 hours from home to get a rental. A lot of college students are solely dependent on their Parents, most likely drive a vehicle in a parents name and are insured by that parent. If the car needs to be repaired because another driver is at fault, that student needs a rental. They shouldn't have to provide utility bills in the students name, and pay stubs or w2 in students name, and a credit card and other documents that ARE NOT GOING TO BE IN THEIR NAME. I provided i... read more

Crystal H 

on BBB

a year ago

I rented a car with this company from their location in ****** and Federal back in May of this year and it was not a good experience. They took my money that was supposed to be refunded to me, I made them aware of my grievances and kept being promised a callback for resolution and never received a call back. I have made several reports to corporate with promises of resolution and it is now August 3 months later and I have still not had resolution and my money has not been returned. I was not valued as a customer and they too... read more

Vick M 

on BBB

a year ago

Amazing experience. ****** at the *********, ** location took great care of my family and I. I wreaked my truck 2 weeks before a PCS move to ** and she was able to get us in a vehicle quickly while working closely with my insurance to make sure all our needs were met. We will be using enterprise again for sure. Hopefully under better circumstances next time :) 

Victoria O 

on BBB

a year ago

Today August 5 2023 I saw the true color that Enterprise rent a car is full of ****!!!! their customer service is the worst they are a clueless bunch and very rude who keep hanging up on you without any solutions even when one is suggested they decline ,they are highly unprofessional just like their company , they rent out vehicles that are not in good shape as I write we have been in PA since 3:00am to get gas at ***************** ********** station pump 3 on our way from ********** but the rented car 2020 jeep Cherokee ref... read more

Charles H 

on BBB

a year ago

Would not ***** a reservation. Absolutely do not recommend. **************** was terrible 

Carol W 

on BBB

a year ago

Excellent service at *********** *** and ** took good care of me . Very happy. 

Stefano F 

on BBB

a year ago

Told me my card was declined but the charges went through. Even with my bank on the line they told me it didnt matter. They said they could try and void the sale and run it again. When they voided the sale nothing happened. This was on a Monday at 9am. So I ended up stranded 30 miles from my home with no rental and almost $900 on hold. The money was held for the full 5 days so I was unable to get another rental, or flight to go down to visit my father in the hospital. Due to it being the day before my Airbnb I also lost all ... read more