Enterprise Rent-A-Car

Tiffany R 

on BBB

a year ago

This company is very unprofessional. The company has gone down hill and they now rent cars that are damaged, which they attempt to charge you for. I am currently considering seeking legal representation. First i rented a car from the ******** location, i traded it in for a different vehicle because there was sticky dried stuff on the steering wheel and the seats looked dusty. The car was given to me one notch above E. I put gas in that car and then traded it in at ********** for a different car. This time the car had scratch... read more

Joshua D 

on BBB

a year ago

They are the WORST!If you have any kind of problem they will ghost you. I have been on hold for over 2 hours right now!!! I doubt they will even answer!!!Last time I called they did the same thing. Only once I called from a different number while I was on hold and they answered instantly, leaving my number that they recognized on hold while assisting me on a different line. Once I told them it was me they ended up giving me some made up excuse that they would have to call me back. Never happened.Clearly they were ready to he... read more

Levi C 

on BBB

a year ago

I rented a car 24 hours before picking it up, I called 30 minutes before arriving to confirm that they had my vehicle, when I arrived, they did not have any vehicles, except a truck that would cost a lot more money than the economy size I rented, when I asked them if they would give me the same price as what I rented, they told me they would not rent it to me and asked me to leave. What type of business treats their customers like this? Horrible service from the manager of ********, ****** enterprise car rental. 

Theresa Y 

on BBB

a year ago

This has been a very aggravating and stressful experience for me. Each employee at ******* Park, ******** that you talk to tells you something different. I needed to rent a car but did not know for how long since mine was at the dealer for repairs. It was not an insurance claim so I had to pay out of pocket. I estimated for 27 days and got a discount through ******* Was a very good deal so I thought. I was told if I didn't need the car for all those days that I would get refunded for whatever days were not used. Apparently t... read more

Jennifer B 

on BBB

a year ago

I rented a ****** Pathfinder from the *********************** location on Friday. Took the car and it would not start. It was 95 degrees and I was stuck on the side of the road with a 4 year old and a 2 year old. I called Enterprise and they transferred me to their Roadside Assistance. They told me up to an hour for a truck to come give me a jump. 60 minutes passes. I call again and they tell me 15 more minutes. They also told me there is a $55 service charge. 20 more minutes passes. I call again and they tell me at least 90... read more

Banda K 

on BBB

a year ago

Rented a new 2023 suv only to smell oil burning on the very first day. Called Enterprise only to say the car is fine they apparently did not reset the oil light when changed. Smelled the same thing again that afternoon. Called them again only to be told we could take and exchange it out if we were not comfortable. Get in ******* heading home and the low oil light comes on. Call Enterprise only for the guy to say it is all tied in together the reset light and the low oil light. Ugg no I may be a woman but I know better than t... read more

William J 

on BBB

a year ago

I am an Enterprise customer, ********************************** in *********** is an excellent example of good service and a good product. It is close to ******* headquarters, and is constantly slammed with vendor business.I have found that treating the staff respectfully and courteously, and not ****************** results in like treatment from them, with the occasional miracle thrown in.Their staff is highly qualified to handle always unpredictable business with a limited inventory, and has done so every time i have used t... read more

rick r 

on BBB

a year ago

I needed to extend my rental from Enterprise while our car was being repaired after someone ran into the rear end of our C-300. I called the Enterprise office where I rented the car 8 times (once an hour) on Wednesday, 8 times (once an hour) on Thursday, 8 time (once an hour) on Friday, and 3 times (once an hour) on Saturday. No one ever answered and the recording said to try again later. Then I called the national 800# Saturday evening and was told only the local office could extend the rental. I showed up at the local offi... read more

Lawrence R 

on BBB

a year ago

******** ** Enterprise rent a car has best customer service and Manager is a very nice person and very efficient. My rental car developed a crack in the windshield and I rented with AMEX platinum card and Manager apologized to me for not able to switch car in ** and said AMEX will take care of the claim and we can go home.