Enterprise Rent-A-Car

Alysa C 

on BBB

a year ago

Absolutely horrible experience. I confirmed my reservations with a specific price online with all taxes and fees included and hound drivers fee. I called to make sure it was correct and that everything was included besides the damage waiver. Turns out all the information was completely incorrect as when I arrived I was charged a different price. I called again and was told that whoever told me all that was incorrect and that I didnt tell them my age when I did both in the reservation and when I called. I also got hung up on ... read more

Dallas R 

on BBB

a year ago

I recently rented an SUV from Enterprise in ******** and had a really positive experience. Initially, I only needed the vehicle for 4 days, but plans changed and I had to extend the rental. The 24-hour phone service was straightforward and understanding, making the extension process hassle-free.During my visits to the branch, the manager was genuinely helpful. He guided me to choose an SUV with the features I wanted without overselling extras I didn't need. When I returned the vehicle, he was there to ensure a smooth return ... read more

Alexandra B 

on BBB

a year ago

*********************** and ****** have excellent customer service skills and made our transaction effortless. Well recommend Enterprise.A ***** 

Connie M 

on BBB

a year ago

I rented a car for a week and returned it after 4 days, mainly because I was done with it and thought it would be nice they could rent it to someone else. Well.. I was charged a HIGHER daily rate because I didn't keep it the full 7 and the rate I was charged was $70 less than what the weekly was. That's just wrong. I was not pleased at all. I have also had issues with the car I was renting and have always been told to drive hours to pick up another one and they want to take the one with issues and tow it. When I am hundreds ... read more

Michele H. 

on BBB

a year ago

We had a confirmed reservation for a truck rental. This was super important - due to a family death, we had to pick up a child who's mother had just passed away and transport her and her belongings cross-country. We had a confirmed reservation for a truck to do this. We get there to pick it up, no truck. I call customer service the first time and the guy is really nice, says he'll put out an urgent call for all other locations to check inventory. I explained just how time-sensitive it was. We waited and waited, no return cal... read more

Scott H 

on BBB

a year ago

***** from Enterprise called at noon to confirm our ********************* that we made several weeks ago and had previously confirmed online . He then called back at 2:00 and cancelled our reservation as Van was no longer available Anywhere in the tristate area . Van might be available later next week. 

Lisa S 

on BBB

a year ago

I was very 0leased with my experience at Enterprise Rental Car in ********, ********! Both ******** and ***** were extremely pleasant professional and unbelievably polite! 

Elo b vv L 

on BBB

a year ago

Promote Homosexual commercials this content is discusting showing it down peiples throats on ****** commercials never using Enterprise 

Jill M 

on BBB

a year ago

They are closed on Sunday and Monday. I was told I would have to pay for those days since I could not return by Saturday at 5:30. The car was for a Saturday wedding.Rip off and worst of the car rental companies. Reported them to the states Attorney General and AMEX