Enterprise Rent-A-Car

PETTINA M 

on BBB

2 years ago

***************** manager is a poor excuse for a human. I recieved a rental at the central ******* location staff was fantastic but when another payment came due i was $**** short due to a transfer fee instead of allowing me to correct the issue seeing as i rented the car for a family member who was making the payment, he told me i was broke and couldnt make the payment then when i said i was a dollar short he said he ran the card multiple times but when i asked him to run it after the **** was added he said he could not bec... read more

Angie W 

on BBB

2 years ago

Horrible experience that will not be repeated! Reserved a sedan 10 days in advance, got my confirmation email, and double and triple checked. Traveled over an hour from home to pick up my rental. I was within 10 minutes of their location when my phone rang. It was the employee there telling me that they didn't have a car for me. When I asked for any assistance, his solution was to call the local ****** dealership or another Enterprise in an adjoining county - 45 minutes away. Called corporate who changed my rental to the nex... read more

Catherine N 

on BBB

2 years ago

Went to rent a car ************ Albany, had ID and a credit card, so they wanted to know where I was staying. Said I didnt know. I needed the car to figure that out. Well I been living in ******* taking care of a friend , but my residence is stil in ******. Well the guys wouldnt rent to me because I couldnt give him a place where the car would be parked. I told him when I was home last year I didnt tell them I was in *******, so he say you lied to them where you lived no I just didnt tell them so he told me he wouldnt rent m... read more

Bethanie H 

on BBB

2 years ago

I am giving a very generous one star review. In need of a rental car after an accident. The insurance company had me try 3 different enterprise locations. 2 locations stated their were no vehicles available. One location told me they had "plenty" of vehicles. When I arrived, there was not a vehicle available. The worst part is they don't care if you get a vehicle or not. They also do not make an effort to get a vehicle from another location. Poor customer service, poor communication, and lack of accountability reflects on th... read more

Jackie M 

on BBB

2 years ago

On July 19, 2023 at 4:30 pm, we rented a vehicle at the ************, ***** location. Our agent, ****** treated ** with respect and professionalism and the same manner when we returned it. He is very good and an asset to your company. We will be using him in the future for sure. 

Joe A 

on BBB

2 years ago

Flew into Atlanta today the 20 th of july 2023 went to enterprise car rental at the Atlanta harts field -,jackson Atlanta international ..A guy Named ***** was training a new employee on procedures .. The new employee was asking some questions and the Trainer ***** was totally unprofessional in his smart ass cocky attitude towards my Fiance as she was tryi g to answer yhe question and we were all very disappointed in the way he handled our rental car experience as first time rental people .. With his smug attitude trying to ... read more

V. S 

on BBB

2 years ago

My son was referred to enterprise thru a car insurance company. He was in an accident and the other party was at fault. He will be returning to work next week.He was refused a rental because his license has a small crack in it. I called the customer service line and asked about this policy. The person helping me said " yes, your license must be in perfect condition in order to rent a vehicle". I asked for a written copy of the rental agreement, he said I must get it from the website. I looked for it and couldn't find it. So ... read more

Timothy D 

on BBB

2 years ago

Also had a bad experience with Enterprise and my father has worked for them for 14 years turned in a vehicle on Friday unfortunately it was after the 5:00 hour I was charged for the entire next day on top of another $67 deducted out of my checking account without any notice at all never again 

Jim G 

on BBB

2 years ago

For over 20 years I have been a loyal Enterprise customer. That ended June. I reserved a van for a family trip from the ************* in ********, **. One of the Asst ***** apologized because the only van they had was one with pre-existing damage. Cracked Windshield, Front end and passenger side damages and scratches everywhere. He apologized profusely and took pictures of all the damage with his IPAD. Returned the van and another gentleman checked me in indicated there appears to be New damage. The only issue I recall was w... read more