Enterprise Rent-A-Car

Amber V 

on BBB

2 years ago

******************************* set up the rental over the phone from an enterprise in Michigan. He was great to work with and so informative. I was renting from ************, ** so he advised me to call and request the exact car I wanted. I did just that and they were wonderful. ****************** helped me out in ************ and was amazing to work with as well. He was also very informative and helpful. He provided his card for any additional questions that *** come up on my trip. 

Angie M 

on BBB

2 years ago

Booked a car for pickup at ***********************************. International!! And it was closed at 11pm. Had to sleep on a bench outside for 6 hours after my flight arrived for them to open. At an international airport. EVERY OTHER counted was open except enterprise and national. All other car companies were out of cars 

Rich W 

on BBB

2 years ago

Rented a van and when I contacted Enterprise to go over payment they advised my reservation was canceled, and could not provide an explanation as to why. Im now scrambling to find a replacement with 2 weeks to go before the event I need the vehicle for. I would not use this company again. 

Scott B 

on BBB

2 years ago

I used Enterprise for a vacation which included driving from ****** to ***********. The pick up process was hassle free and the staff even gave us a free upgrade. The vehicle was in good condition and worked well during our trip. The vehicle did have some coolant leak issues but I bought coolant and a gas station and we were able to complete our trip. Once we arrived at the return center in *********. The attendant named Z heard our issue, apologized for it, and reduced the cost of the rental. I recommend Enterprise to futur... read more

Danielle G 

on BBB

2 years ago

Would have been a great experience until now. I received a charge on my credit card for $88.83 after my car had been returned for over a week. After over 2 hours of phone calls it turns out I was charged for the tolls I had to drive in the car for my job. Now I initially thought these would have been covered by the insurance company because their driver was the one who hit me and required I get a rental during repairs. Insurance said they had no responsibility. I was told by insurance that I was supposed to be notified at th... read more

Rich E 

on BBB

2 years ago

Manager was an African-American with braided ponytails pulled back. I only mention that so you know who youre dealing with if you happen to be so unlucky to go into this agency, we rented a car two months prior check on this availability an hour and a half early they said it was being prepped when we got there myself in about a half a dozen other people were all very upset that their cars were not there. Nobody was getting proper service when we asked what they could do what was going to be done he said you need to get out o... read more

Petet O 

on BBB

2 years ago

Thank u so much to ********************************* she was very awesome in renting me a car while my car was being serviced. She was very professional,courteous and she made sure that all my needs in a rental was met. I was very satisfied with my service. If I ever need a car I would go back to her again for a rental. Satisfied Customer ********************** 

Chris P 

on BBB

2 years ago

Some idiot stole my sons rental car ********* and Im STILL ****** about it!!! Enterprise didnt warn him that these cars were being stolen at alarming rates!!! Had to file a claim against his insurance company!!! Seems criminal to me on the part of Enterprise!!! Didnt provide any form of added protection (steering wheel lock/club) to the vehicles to deter criminals! NOTHING!!! Then they tried to give him another ******* in return for the stolen one! Does that make any sense??? Im so frustrated because weve been getting the ru... read more

Stylianos E 

on BBB

2 years ago

The absolute worst experience with a vendor in my entire 63 years! Not even in a third world country this disgusting service and outrageous behavior to clients can possibly happen! 100% racists too! Me and my wife had a car reservation at the ********* ** airport (a tiny, empty airport) on June 25, 2023. Their office was to open at 8 am. We were there early at **** am, waiting right in front of their office. We were the only people there. A few minutes later we saw some people walking around who we later found out they were ... read more