Eastern Pest Services

rose f 

on BBB

2 years ago

scam company - took my money and never baited correctly or responded to fix and address ongoing termite problem. Do not use this company. non existent customer service and failure to respond to any call and respond back to my house to properly fix the problem 

kevin f 

on BBB

2 years ago

scam company. Took my money and did not solve termite issues and never baited properly. No one calls you back, no one comes to respond to address the issue. Baits were never set properly and I had to pay a new company to start all over. new company was shocked what they charged and how poorly the property was treated. Do not use this company. They are awful and should be shut down. 

Dee A. 

on BBB

2 years ago

Everything written in this review is factual and nothing that I have written can be denied. I would appreciate if a manager contact me ASAP to resolve this problem....I have been a longtime customer with Allgood, and I have been beyond patient with the company changeover. Since the switch, I have experienced a series of disappointments. First, the customer service reps have not been knowledgeable enough to represent the company, as a whole, as I have spoken with numerous people who either gave me the wrong or conflicting inf... read more

Walter P 

on BBB

2 years ago

Terrible experience. Don't keep their word, managers lie to your face, take payment and don't send you the receipts. Take payment in advance and don't show up. Worse company I've ever had to deal with. Reaching out through Facebook, email, phone they are all the same through every communication channel. 

Ron W 

on BBB

2 years ago

Now that Active Pest Control acquired Allgood Pest Solutions—I can not get in touch with anyone. All phone numbers answers; however, after the announcement it hands up. I have tried phone numbers up and down the east coast. I just paid for my termite letter and inspection was not completed. I’m going to get my credit card company to reverse the charge because I believe they have gone out of business. 

Linda C 

on BBB

3 years ago

This compares not do what is in the contract. I have a air purifier that quit working and the replaced it with an older moder model that is very noisy and can not use it be cause of the noise. They also did an incomplete job on our moist barrier with a humidifier. The humidifier was not wired in as it should be done . Call many times and they are friendly but does not do as they say . Excuses is what I get. 

Tsetsiliya C 

on BBB

3 years ago

Rentokil North America Ehrlich is the worst pest control company ever! It has extremely bad customer service. I kept calling them many times to resolve a small problem. At the end nobody helped. I stopped being their customer for a long while. I even have a Confirmation# 65287 as proof. They continue harassing me demending money. I'm upset and tired. 

Michael F 

on BBB

3 years ago

Terrible Customer service. I had an appointment scheduled in the morning on Weds. for a Termite inspection for a house refinancing . Nobody showed up. No call or anything. I called them and they said somebody would call me. Nobody did. A couple hours later, I called them back and they said a manager should call me and my appointment was moved to the afternoon, somebody should be out. No call and nobody showed up. At 6pm, I called , and of course they said they were sorry, and somebody would immediately contact me the next da... read more

Patricia C 

on BBB

3 years ago

After using Ehrlich services for over 15 years, I experienced multiple billing issues when they updated their billing system in late January. I set up payment through the new system and was billed $64.15 on February 11, 2022 on my Visa card. I received an email on February 14, 2022, notifying me that I had also been billed $60.16 through my checking account. I have brought the above to their attention multiple times and been told I would be refunded for the $60.16 As of today, that has not occurred. In the interim, I cancele... read more