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Dunning Subaru
- Automotive
- Ann Arbor, MI
About this business
Welcome to Dunning Subaru! We are proud to be your Subaru dealer, to offer new and used Subarus, service and parts, and to provide a hassle-free experience from start to finish. Please let us know how we can help meet your automotive needs. We are committed to the goal of exceeding your expectations regarding your purchase experience and also the ongoing care of your Subaru. We invite you to visit our dealership and experience for yourself the pride every one of our employees takes in the Subaru cars we represent and the ser... read more
Location details
3771 Jackson Rd, Ann Arbor, MI, 48103, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
RecommendedThank you Eric and Juanita for making my experience fantastic!! Eric made sure I was taken care of and set up with someone to get the car that I wanted. Juanita made me feel comfortable explaining what exactly I needed and what my price range was. She was very kind and personable! I got exactly what I was looking for and i am in love with my new car! If you are interested in buying a car and want a great experience to see her!!😊
Business response:
Hi Paige, thank you so much for your feedback! Our team will be very happy to hear about your kind words and five star rating! If you have any additional needs or questions we will be more than happy to assist you! Enjoy your new vehicle!
Once again very disappointed in the service of Dunning Subaru. I scheduled a 7:15am appointment for the recall repair. I was told at 4pm that they did not have time to get to my car today and it won't be ready until tomorrow. Why bother schedule an appointment if you are going to complete disregard it and not respect your customers time? Completely unacceptable.
Business response:
Hi Sarah, Thank you for taking the time to provide feedback on your recent service appointment at our dealership. We are reaching out to you to learn more about your experience so we can appropriately address the situation. Please feel free to call our Lowell Dunning, Dunning Toyota's Director of Sales Operations at your earliest convenience at (734) 997-7600, or you can email him directly at lowelld@dunningtoyota.com. Thank you, we hope to hear from you soon.
Poorest customer service ever. The service department is rude, lied to me about saying my car was fixed, among many other things. They could take customer service lessons from the team at Safelite Auto across the street. I will never be back. Subaru, all about LOVE? Not at this dealership.
Business response:
Hi Michelle, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We are reaching out to you to learn more about your experience so we can appropriately address your situation. Please feel free to call our Service Director Joe O’Connell at (888) 697-5317 or you can email him at joe@dunningsubaru.com. We appreciate your business and value you as a customer. We look forward to hearing from you.
Very poor customer service in the service department. Someone from the Dunning responded to my survey regarding my poor experience. It sounds like this is a dealership that just doesn't care.
went to dunning Subaru and was extremely pleased with not only the respect and care given to my vehicle but also the people that are working there. essential workers who all had a great attitude and clearly loved their job, I was treated with nothing but kindness during a very stressful situation caused by my vehicle, the employees really made this less of a disaster by being efficient and good at their jobs. thank you dunning subaru!
Receipt after I walked out the door and went to Discount Tire. Replacement tires that would’ve kept my car at the dealer for supposedly 5 days. No thanks!
1. You guys essential stole my money running diagnostic checks, rotating parts, etc over a 3 year period trying to determine what was wrong. Went to a different mechanic and the issue was a spider web in a low pressure line. He fixed it with a swish of a brush. 2. Your service manager Joe (may or may not still be there) needs some communication training. The condescending and unprofessional tone and delivery with me is a textbook example of what NOT to do.
Worst dealership experience ever. Scheduled an appointment for a recall, they said they needed it all day. I had to make arrangements to do this. Even though I double checked, the repair should have only taken an hour. Nope, they need it all day. Guess what? They got it done in less than 2 hours including their up sell inspection for $120 worth of maybe $10 in bulbs. All this after I made arrangements to have an extra vehicle all day and coordinate drop off and pickup. Oh, and they are closing at 3 btw. Thanks for telling me... read more
Frequently asked questions about Dunning Subaru
How is Dunning Subaru rated?
Dunning Subaru has a 4.6 star rating with 5,064 reviews.
When is Dunning Subaru open?
Dunning Subaru is closed now. It will open at 9:00 a.m.
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