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Dunning Subaru
- Automotive
- Ann Arbor, MI
About this business
Welcome to Dunning Subaru! We are proud to be your Subaru dealer, to offer new and used Subarus, service and parts, and to provide a hassle-free experience from start to finish. Please let us know how we can help meet your automotive needs. We are committed to the goal of exceeding your expectations regarding your purchase experience and also the ongoing care of your Subaru. We invite you to visit our dealership and experience for yourself the pride every one of our employees takes in the Subaru cars we represent and the ser... read more
Location details
3771 Jackson Rd, Ann Arbor, MI, 48103, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 9:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 9:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 10:00 a.m. to 3:00 p.m. | |
| Sun | Closed |
My husband was working with a salesperson by the name of Amy. He explained to her that we were looking into a specific used SUV- they corresponded via calls and text. My husband was very clear on the amount of money we wanted to put down ($2500) and the fact that since we live far away from the dealership- we wanted the financing to be completed BEFORE our arrival. We have a newborn and we were trying to avoid being in a dealership for hours (also due to COVID). Amy told my husband to go ahead and come to the dealership- she... read more
Business response:
Hi Erika, Thank you for this information. I am truly sorry for the experience you and your husband had while at our dealership. Please accept our sincerest apologies. If you would like to reach out to me, my direct line is 734-622-9103. Lowell Dunning Director of Sales Operations Dunning Toyota/Subaru
Working with Juanita to find the STI I wanted was great. I would give her 5 stars. When it came to financing, it was a very lackluster experience working with John. This was my first time ever buying a brand new car and I had questions but he became very aggravated with me when I didn't buy his extended warranties (which he compared to life insurance) or bundled oil changes. He tried to lowball me on the vehicle I was trading in and then when I asked if I could put more money down on the vehicle other than the 500$ I put dow... read more
Business response:
Hi Kohl, Thank you for taking your time to leave feedback on your most recent sales experience at Dunning Subaru. We are verry sorry about the way that business was done, as we never want you to feel pressured or uncomfortable while you’re at our dealership. Zach Dunning, the Sales manager at Subaru, would like to speak with you at your earliest convenience to remedy the situation, because we would love to still do business with you. You can reach him at zach@dunningsubaru.com or at (888) 697-5345. We look forward to speakin... read more
We bought our car from this place back in 2016. Service was pretty decent for standard maintenance. If you want to book an appointment for a recall, get ready to ride a Rollercoaster. The booking person told me that I could wait in the lounge on my appointment day and that it would take an hour. I get there to be told that I have to schedule time in the lounge due to COVID (which is fine) but apparently the booking person knows nothing of their own procedures. I was also told this would take up to 4 hours instead of 1. Defin... read more
Business response:
Hi Adam, Thank you for taking your time to leave feedback on your most recent service experience at Dunning Subaru. We apologize for any inconveniences you encountered at our dealership due to COVID-19 and also for the miscommunication about the timing of your recall service. We strive to deliver a 5-star experience and will work to make sure that mistakes like this are avoided in the future. We appreciate your business and value you as a customer. Have a great day!
My wife and I found a car we wanted online and requested more information through the website. Was contacting via email then phone call. Set up appointment with someone at Dunning Toyota over the phone, then received another call from Chris Bazzel saying be sent the email before the call was made so he had dibs on it and I had to change my appointment to him at Dunning Subaru. Thought it was odd since I was buying a used Toyota, but okay. We talked about it being a family ca...Continue Reading
RecommendedBrent was great to work with- he helped me to purchase my 2019 Subaru Forester Sport. The entire process was smooth and comfortable. I never felt pressure and was happy to see that things were exactly as I was told. I couldn’t be happier!!!
Thank you Eric and Juanita for making my experience fantastic!! Eric made sure I was taken care of and set up with someone to get the car that I wanted. Juanita made me feel comfortable explaining what exactly I needed and what my price range was. She was very kind and personable! I got exactly what I was looking for and i am in love with my new car! If you are interested in buying a car and want a great experience to see her!!😊
Business response:
Hi Paige, thank you so much for your feedback! Our team will be very happy to hear about your kind words and five star rating! If you have any additional needs or questions we will be more than happy to assist you! Enjoy your new vehicle!
Once again very disappointed in the service of Dunning Subaru. I scheduled a 7:15am appointment for the recall repair. I was told at 4pm that they did not have time to get to my car today and it won't be ready until tomorrow. Why bother schedule an appointment if you are going to complete disregard it and not respect your customers time? Completely unacceptable.
Business response:
Hi Sarah, Thank you for taking the time to provide feedback on your recent service appointment at our dealership. We are reaching out to you to learn more about your experience so we can appropriately address the situation. Please feel free to call our Lowell Dunning, Dunning Toyota's Director of Sales Operations at your earliest convenience at (734) 997-7600, or you can email him directly at lowelld@dunningtoyota.com. Thank you, we hope to hear from you soon.
Poorest customer service ever. The service department is rude, lied to me about saying my car was fixed, among many other things. They could take customer service lessons from the team at Safelite Auto across the street. I will never be back. Subaru, all about LOVE? Not at this dealership.
Business response:
Hi Michelle, Thank you for taking the time to provide feedback on your recent service experience at our dealership. We are reaching out to you to learn more about your experience so we can appropriately address your situation. Please feel free to call our Service Director Joe O’Connell at (888) 697-5317 or you can email him at joe@dunningsubaru.com. We appreciate your business and value you as a customer. We look forward to hearing from you.
Very poor customer service in the service department. Someone from the Dunning responded to my survey regarding my poor experience. It sounds like this is a dealership that just doesn't care.
Frequently asked questions about Dunning Subaru
How is Dunning Subaru rated?
Dunning Subaru has a 4.6 star rating with 5,716 reviews.
When is Dunning Subaru open?
Dunning Subaru is closed now. It will open at 9:00 a.m.
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