Duke Energy Progress

Clevie L 

on BBB

4 years ago

Extremely poor customer service Contacted Duke several times via phone and message sent through duke-energy.com. NOT a return phone call or follow up. BBB rates Duke A+ and Angie's List gives 5 star rating. Searched reviews / compliants finding many simular complaints as mine about not getting good customer service / follow up about issues... even in the Nextdoor neighborhood site. Spent another 1 hour 53 minutes on the phone today, 4-15-21. Now I will wait to see if any response. 

William H 

on BBB

4 years ago

They "recently updated" their payment system, but no longer list me as a customer. login information does not work in any form. I am just trying to pay my monthly bill and I've been paying my bill consistently for years. They clearly don't care about their customer rating, as of writing it's 1.12/5 stars on this website. There have also been multiple brownouts in my neighborhood this year. I'm not talking about a storm knocking out a power line or transformer, I'm talking about the power just randomly going out on a perfectl... read more

AndrewH@duford 

on BBB

4 years ago

Looked at 29581 area, they been working on installing new power lines across the street and shot the power off without written notice. Know this because when I got home clocks were reset and computer restarting in safe mode. Thought well thusly must have knocked and no one home. Then today I'm home , no knock and power goes out again! Mind that we have fish here and Dj studio with many electronics plugged in. So I go out side and speak I'm with the main guy in charge and tell him it be nice if they let us know if they going ... read more

Terry I 

on BBB

5 years ago

If I could give no stars, I would. We sold a property back in May, called Duke Energy and let them know. They told me the account was closed, taking care of and to expect a final bill. I received the final bill and paid it. I received another bill. I called, talked to a rep who told me not to worry. It was a mistake. I got another bill again. I called again. Now they are telling me the billing department is saying WE are responsible for the bill because they're company doesn't that 'revert to owner' is cancelled when a prope... read more

Ali B 

on BBB

5 years ago

I saw the reviews and cannot re-iterate enough how bad Duke Energy. I am a new customer too and can only imagine how bad it will be. They created two account #'s under one address under one name. I asked them to remove one in which they claim they couldn't (not for several years). How do you close an account is what I asked. You close accounts all the time right?. Close the 2nd account number you created by mistake and remove it so charges do not appear in both accounts. They refused. I was speaking to Jessica the 'superviso... read more

madeline G 

on BBB

5 years ago

The WORST!!!!!!! I would give negative stars if I could - they only get 1 because it is required. About October 30th my house meter was changed. This was something Duke Energy Progress elected to do; it was not my choice. Over the 15-day period from October 15th to October 30th the original meter registered 515 kWh used. This is in line with my historical use, and the season. Over the 14-day period from October 30th to November 13th the new meter registered 1573 kWh used. This is over a three-time increase, highly unlikely u... read more

Melissa W 

on BBB

5 years ago

I recently moved to new home. The man I spoke with to get my services transferred was very unprofessional. He told me that my deposit (which was a large sum) would transfer to my new home. He also informed of my current balance, and as long as I paid that balance that my FULL deposit amount would transfer over. I asked if there would be any charges, he said the only thing that I would be charged for was a $17.00 plus tax transfer fee. I just had to pay the current amount that he informed me of and then my account at the prev... read more

Christopher A 

on BBB

5 years ago

3 outages in 2 days multiple hours each in the winter while i have a pregnant wife child and 4 pets in the home the house is 50 degrees at this point because we didn't have time to heat it back up between outages the food in the fridge is going bad and they told me to go through the claim process which last time took over a month to get a generic we are sorry and no you are not going to be compensated for the loss of income or loss of groceries in the household. Worst customer service i've ever experienced. If your in the SC... read more

Tom 

on BBB

5 years ago

Had an electric event caused by a bad transformer. It has been a month now. House almost burned down. We had one surge protestor burn up. Flames 3 feet high. Half of our appliances got fried. Electrician bill alone was $600. New furnace needed a new motor and other parts. Duke has not been very helpful. We filed the claim weeks ago. Their people took most of the holiday season off. Our last email was around January 2. Since then they have not responded to emails or phone calls