Duke Energy Progress

Stephen K 

on BBB

3 years ago

I have been on hold for 30+ minutes waiting to speak to someone about the home wiring repair service that I pay for. They offer an option to leave a message but the last time I called, I tried that and received no call. Hire more people. 

James O 

on BBB

3 years ago

Our street on Rhododendron Drive, Chapel Hill, NC has had multiple outages in the last year and a half, 6 or more. The equipment on the street has had multiple outages of 37 houses or less so many time it is hard to believe Duke Energy cannot figure out how to replace what is obviously defective equipment they refuse to replace. How is it possible no one is paying attention to this many outages on the same street 

Lynette T. 

on BBB

4 years ago

Duke Energy allowed my tenant to put power in his name, which was a violations of our lease agreement. The tenant keeps calling to place the power in his name which is causing me to call back and have reverse every time the tenants calls and has the power placed in his name. Duke energy has failed to send me any correspondence or bills related to my property and is consistently allow my tenant to keep placing the power in his name. I have made Duke Energy representatives, supervisor, and management aware of the tenant's beha... read more

Lindsey S 

on BBB

4 years ago

Instead of burying lines, this company hires a bunch of subcontractors to trim trees. They actually mean butcher. They have no regard for private property, destroying landscaping, bushes, threes, and fencing so they can get to bigger trees. They get to cut anything 16" away from their power line, but if it's attached to a 30" branch they cut the whole branch off. Lopsided and splitting trees, dead ands because they were improperly pruned. They don't care. There is also no way to complain or fight them, so we just have to gri... read more

Ryan H 

on BBB

4 years ago

Duke Energy does not address customer questions at all. They give the run around and fail to correct mistakes they made. Customer service is incompetent and the managers play a game of transferring you until you get tired. Something is terribly off about Duke Energy but nothing is being done. 

Patricia W 

on BBB

4 years ago

I paid my bill on April 12, 2021 and Duke Energy accepted and confirmed it. I signed on to check this month's bill a few days ago and found that they returned my payment for April 12. I called (and waited for 40 minutes) and the representative said that they were changing their system. She tried to blame it on the bank, but I had already talked to my bank - who said this had happened to numerous people. I paid my bill. Too bad Duke Energy screwed up. I paid it and should not be a victim of their mistake. 

Ryan S 

on BBB

4 years ago

I have simply been trying to start service at an address where I am a landlord. Because I own through an LLC, I cannot do this automatically online. I've spent the past two days on hold, having spoken to two people who were clearly temps or hired to deal with an influx in call volume, because they had no idea how to help. The second one at least admitted as much but transferred me to a number that never answered after 45 minutes of waiting. I've currently been on hold for 38 minutes for try #2 a day later. This is ridiculous... read more

MH 

on BBB

4 years ago

Dealing with Duke energy is maddening!!! We recently moved our company location within the Charlotte area. The property mgt team for our new space asked that we switch over the electrical service into our company name and give them our new account number for their records to show it was done. Of course, no problem right? WRONG. Called Duke Energy a month ago and miraculously (didn't appreciate it at the time) got someone to actually ANSWER THE PHONE. I gave them all the information. They acknowledged the service would be swi... read more

Jordan 

on BBB

4 years ago

Horrible experience with Duke Energy. Phone hold times last HOURS and when a customer service agent does answer they transfer you immediately. I would give them negative stars if I could.