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Duke Energy Progress
- Electricity Suppliers
- Wilmington, NC
About this business
Location details
1451 Military Cutoff Rd, Wilmington, NC, 28403, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
Ok so customer service is trash. The policies are trash. My friends property keeps getting cut all because his ex keeps closing the account on both his properties. It has been the 5th time in 2 weeks that his power has been cut on his property that I rent. I got up for work Friday the 6th, left work at 430pm and went to pay my bills and to get groceries. I get back at 830 pm to see that there are no lights on yet again and now I have to store my food at my neighbors house. I have sat in front of the man being on the phone wi... read more
Everytime ** has an outlet my town is always last to get any help. Currently we have 400+ people without power since 2pm (its 1am). Other places with less than 100 outages are getting service when they didnt even report the outage until after 5.This how is goes for us no matter the reason for the outage. They behave as if they have 2 crew for the entire state yet promote a commercial claiming they handle outages faster than anyone.
Been with Duke forever..my landlord gets mad at me and calls and has my electric turned off ...The **** is in my name so how do you allow someone to just turn someone else's service off??
Live in an apartment my **** is over $400 dont know how when other people bills are the same, also there are others who pay less or nothing at all. Tried calling and nothing is getting done iam not happy at all.
Closed my account January 3rd, was never notified I had a remaining ****, was sent to a debt collector roughly 80 days later. I spoke with a customer service rep through chat about the issue. They said their final **** process is to send one final ****, then follow up with a reminder notice **************************************** arrears, then the final **** charges off 90 days after the final billing date. I then called them to confirm when my final billing date was to make sure it was Jan. 3rd, and it was confirmed. I the... read more
Have solar panels installed in December and Duke sent me $68.69 in February. When I called Duke they cannot explain why they billed me again except it is a corrective **** from December to February. My solar panels are producing power more than used for the last two months. Paid two bills in February $68.69 and $24.**. Now I am getting run around from Duke Energy when I call.
Duke Enegey has been overcharging me for months. I recieve an $80 **** in October and that's was fine being no one has lived in my home since September. November, December and ******* are a different story. November my **** jumped to $303, December, $320 and ******* $287. I called several times requesting to have someone to come out and check my meter. I was told they can check it there and it was ok. No one lives in my house so how. I was met with attitude and told it's within normal range. Never had a **** even close to $3... read more
I live in ********* ** as a recipient of electricity from Duke Energy. I set up a scheduled payment through their app and was charged $157.94 not once, but 8 times. When I called them and inquired about this, I was told that there was nothing that they could do about it. That I needed to call my bank and stop payment. So not only was I charged 8x, I now have to pay my bank to stop payment on the money that was already taken out of my account. This is not the first time Ive been over drafted on a payment. The last time I was ... read more
I contacted Duke about my relatively high **** For Dec, $405! They "Pinged" my meter and assured me everything seem to be normal. So, since that **** i no longer have a Christmas tree on, outside lights, wreaths, and ******** lights on for the holidays. Ive unplugged my sectional, and turned thermostat down to 65 degrees. I just received my Jan **** and it is within pennies of Dec **** at $405??? Doesnt make sense? I feel scammed and no where to turn
Frequently asked questions about Duke Energy Progress
How is Duke Energy Progress rated?
Duke Energy Progress has a 1.5 star rating with 202 reviews.
When is Duke Energy Progress open?
Duke Energy Progress is closed now. It will open tomorrow at 9:00 a.m.
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