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Duke Energy Progress
- Electricity Suppliers
- Wilmington, NC
About this business
Location details
1451 Military Cutoff Rd, Wilmington, NC, 28403, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
I have been living in my house for 6.5 years. I have a smart electric reader and check my energy use every month. I travel a lot with my job and since October my energy **** has doubled. Nothing has changed in my house. I only have 1 child living with me who is mostly gone. I have literally turned and unplugged everything in my house and the meter was still going at a fast reading. I called Duke and they were supposed to send a technician out on Jan 10th, 2022 because I opened an investigation with Duke energy and no one cam... read more
Service stinks!!! Duke Energy was supposed to come to my house (Indian Trail area) yesterday to switch out my meter. They never showed up and never called. I was a hostage in my home because I could not leave. I also cannot turn on my Solar System now because I do not have the meter swapped out. I called Duke yesterday to ask where the tech was, "oh, don't know what happened", " I am sure they will be out tomorrow". Well, guess what, apparently, Duke Energy took an extra day off for the holiday (started Dec 23rd). I am not e... read more
I've been struggling since the pandemic and still is I just recently got over covid and duke energy sends out an Email saying the duke energy pre paid advantage accounts will resume disconnection tomorrow but customers with a regular account gets until March to catch their **** up why is it that they get more time when it could be the same for everyone my pre paid advantage account is in the negative and hasn't moved to the deferred balance way to go duke energy I have to decide weather to keep my lights on or tell my kids t... read more
I moved in this Apartment in July 1st. I called duke energy to register my new account, at the beginning I provided a wrong address number, I provided ***************** instead of *****************. I found out that I made a mistake of the address at the second day, so I called back to them to change the address, however the person told me I have to make a new account, and cancel the wrong one, I did. I asked her to help me cancel the wrong one, however she didnt submit the cancellation request. So I received a **** from the... read more
8 months in a row that Duke Energy charges me for others meters that do not belong to my home. It takes me many hours of my time, at least 45 minutes to an hour, to correct their mistake. Each **** brings the same error, meters that do not belong to my address. To mention bills of $900,$300, etc.
I received a card in the mail along with my **** in August 2021 regarding Fixed Billing,. I checked the box and signed the paid post card and sent it to Duke Energy. The first call was in August I am disabled and living with my son and since he is the home owner, I should have discussed it with him first but I didnt, so I called to cancel the following day after I put it in the mail in August, 2021, told them I wanted to cancel and they reluctantly agreed. In October 2021 I called them a second time, still fixed ****. Not on... read more
Duke has replaced three power poles in our community that were tilting and in danger of falling onto a home. This was done over a year ago. The old power poles are still there, and are in danger of damaging the homes in the immediate vicinity. Numerous phone calls and emails have finally been answered. Now they need to do a design study to remove the old poles! A design review was done before they put the poles in. Now it will be several more months until they can schedule the removal.If/when the poles fall and result in dam... read more
My wife called to turn power off to her parents house, they are 90. The Duke rep associates the call with my wife’s phone number and not the parents address and turns power off to “our” house! I called and was on hold for over an hour and had to hang up! Called back and even though I’m on the acct as a husband for thirty years I don’t have the same rights as my wife who’s name the bill comes in! So we now have to wait while my wife lands(she is a flt att) before the power can come on. Very archaic system for the year 2021. D... read more
Duke Energy customer service representatives are not adequately trained. Have spoken to multiple individuals over the past couple of months regarding a refund and each time have received conflicting responses. We have no problem receiving all of Duke Energy's emails for purchasing light bulbs or cost saving incentives, but they can't seem to get an email to me regarding a substantial refund. Managers have never to this date returned a call. We are beyond annoyed at this point and Duke Energy should get their act together. We... read more
Frequently asked questions about Duke Energy Progress
How is Duke Energy Progress rated?
Duke Energy Progress has a 1.5 star rating with 202 reviews.
When is Duke Energy Progress open?
Duke Energy Progress is closed now. It will open tomorrow at 9:00 a.m.
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