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Doug Smith Autoplex
- Auto Parts & Supplies
- American Fork, UT
About this business
Location details
495 W Main St, American Fork, UT, 84003, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 9:00 p.m. | |
| Wed | 8:30 a.m. to 9:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 9:00 p.m. | |
| Sat | 8:30 a.m. to 7:00 p.m. | |
| Sun | Closed |
RecommendedZachary Hansen is the man! You should see the deals he is giving!!!
Zachary Hansen is by far the BEST out there! He listened to my concerns and needs for what I wanted in a car. And he even helped fix a few problems on my wife's older model Kia, Optima. We also appreciated how he greeted us with a smile every single time we walked in. We will always consider Doug Smith Kia in American Fork especially Zachary Hansen. Thanks buddy!😃
I wanted to post a review of the service department at Doug Smith. My KIA has a engine issue and unfortunately the engine took 3 months to get there. Kazlen in service was amazing and kept me informed and gave me all my options. When the engine finally came in they got it done quickly and now I have the car back and couldn’t be happier. I will only take my car there for service and because of the great service will likely purchase future cars at that dealer. Thank you.
Business response:
We appreciate you taking the time to share your experience, Scott. We are all very pleased to hear that we were able to offer you the 5 Star Service we strive for. We'll be happy to help you with any other services in the future. Thanks again!
The guys down at Doug Smith understand that buying a new car is a positive experience all around. I simply cannot rate my experience and higher to show others how awesome they are. I contacted a few dealerships about a specific car I wanted. I received a few phone emails and phone calls about it. I told them the deal I wanted/needed and only Josh down at Doug Smith's went to work, kept me in the loop, and made the deal happen. All before I stepped foot on the dealership grounds. I was in and and out in 2.5 hours with the exa... read more
Business response:
We really appreciate you taking the time to leave us a recommendation, Ryan. We love hearing that we were able to offer you a true VIP Experience during your purchase. If there's anything we can help with in the future please do not hesitate to let us know.
It's my first time come and I have a horrible experience today. I came at 7 a.m. to fix my car and it took me 5 hours to wait. The last time the service guy told me just only 5 more mins to wait and still took me 30 mins. When I try to talk to the manager. They just say my manager is not here today. And they never think about why I need to talk to their manager. Strongly recommend, don't come to this place to fix your car problem. I believe there is the better place to go.
Business response:
Bruce, We were sorry to hear about your recent experience. We strive to provide every customer with a 5 Star Experience on every visit. We hope that you will give us another opportunity to earn your business and provide you with outstanding service. If you'd like to give me a call directly to discuss your concerns you can reach me at 801-492-0100. Eddie McPhie - Service Manager
Best price up front, transparent, low pressure, took time to educate me about the car. Best car buying experience I've had.
Business response:
Thanks for the 5 Star Review, Travis. We absolutely love hearing that we were able to provide you with the best car buying experience you've had. Welcome to the Doug Smith Family! If we can help with anything down the road please do not hesitate to ask.
I’ve now worked with Darin Elggren and Doug Smith twice over the past two months, and my experience couldn’t have been better. From the personal service from all of the staff, great selection of vehicles, and easy process, I will continue to buy cars here. My girlfriend and I are both in newer Subarus now (after both upgrading from Hondas) and are absolutely in love!
I worked with Zac H. and had the best car buying experience! He kept it fun, patiently answered all of my questions, & got me in and out of there fast. I knew what I wanted in a car & he made it happen quickly. I highly recommend this dealership, & working with Zac!
Business response:
Thanks for sharing your 5 Star Experience, Brooke. Zac H really enjoyed hearing your kind words. We love hearing and reading about the positive experiences like yours. If there is ever anything we can do to help in the future let us know. Thanks again!
We have been loyal Doug Smith Kia customers and have purchased three Kia vehicles and a lease from them over the past few years. Their service and integrity have recently dropped and we would never purchase another vehicle from them nor would we recommend them. We were taken advantage of during a recent service visit and charged for services we did not request or authorize, including a car wash. When asked to speak to the manager, he hid like a mouse. My trust for Doug Smith went down the toilet with their service.
Business response:
Paul, We are so sorry to hear about the experience from your recent visit. We do not want anyone feeling that way after a visit. We pride ourselves on our Customer Service and want to work with you to get this resolved and keep you as a happy Doug Smith Kia customer. We will be reaching out to you to get this resolved and make things right. Thanks,…See More
Frequently asked questions about Doug Smith Autoplex
How is Doug Smith Autoplex rated?
Doug Smith Autoplex has a 4 star rating with 90 reviews.
When is Doug Smith Autoplex open?
Doug Smith Autoplex is closed now. It will open tomorrow at 8:30 a.m.
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