This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Doug Smith Autoplex
- Auto Parts & Supplies
- American Fork, UT
About this business
Location details
495 W Main St, American Fork, UT, 84003, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:30 a.m. to 9:00 p.m. | |
| Tue | 8:30 a.m. to 9:00 p.m. | |
| Wed | 8:30 a.m. to 9:00 p.m. | |
| Thu | 8:30 a.m. to 9:00 p.m. | |
| Fri | 8:30 a.m. to 9:00 p.m. | |
| Sat | 8:30 a.m. to 7:00 p.m. | |
| Sun | Closed |
Darrin at Doug Smith Kia was amazing help! Was in contact with him before I went to the dealership. I told him exactly what I wanted and he didn't force anything else on me. Got to the dealership he had the car I wanted ready to test drive. Drive it loved it bought it! They did everything to be sure I had a great experience! Highly recommend Darrin at Doug Smith Kia!!!!
Business response:
Thank you for the five-star review, AmberLyn! We're dedicated to listening to the wants and needs of our customers in order to match them with the perfect vehicle, so we're happy to hear that Darrin helped you get behind the wheel of an amazing car. We appreciate your business and your recommendation!
Went to get my oil changed. Waited 3 hours. Mind you I got here at 7:30 in the morning. Went and asked what's taking so long, lo and behold my car was done awhile ago but I was not made aware. Their excuse? We didn't know, no one told us. Ok? That's it? The man said sorry, but in the most unapologetic way, like it didnt matter that something that should've taken 45 mins, went beyond that. His attitude about it all made me even more upset, he just didn't care. It was me and another woman in the lobby, just the two of us for t... read more
Business response:
Hi, Melanie. Thank you for the valuable feedback. Clear communication and punctuality are top priorities at our dealership. It's concerning to hear that you feel your experience didn't reflect this. We would like to discuss this further with you and see if we can make things right. Please feel free to contact me. Thank you, Jeff Hardman Jhardman@heydoug.net
I just had to call 8 times to make my first payment and the person I finally got a hold of was very rude. Not pleased.
Business response:
Thank you for your feedback, Jennifer. We're concerned to hear that your experience was not up to our standards. We would appreciate a chance to fix anything that went wrong - please contact me so I can make amends. -Jeff Hardman, Jhardman@heydoug.net
Business response:
Hey Riley, thank you for your review! We are glad you had a good experience. Please let us know if you need anything else. Thank you!
Good experience! Love our new car!! Styler rocks!
Business response:
Terri, congrats on your new car! We are pleased to hear you had a pleasant experience with our team. We appreciate your business and hope to see you again in the future.
These guys are incredible! Rick Larson, Brian Lowder and the whole crew know how to go the extra mile with their customers! Thank you!
Business response:
Joe, thank you for your review! We're happy to hear you had an incredible experience with our crew. Please let us know if we can be of further assistance to you in the future.
We purchased a new Subaru WRX/STi from Darin Elggren on 4/10/16. It was the best new car purchase experience we've ever had. We would highly recommend Darin and the Doug Smith Dealerships.
Business response:
Thank you for your kind review Gina! We're glad that Darin provided a great purchasing experience for you. We appreciate your recommendation and look forward to helping you in the future.
They help us so much tell we could do what we need to do to get what we needed . Very friendly and helpful! Thanks
Business response:
Hi Edie! We are so happy to hear that. Thanks for taking the time to leave this kind review. We are always here to help you out when you need it!
I have referred several friends and family to Doug Smith over the past twenty years for sales and service. They have always been honest, fast and friendly. I love this family based, Utah dealer and I will continue to refer and shop here!
Business response:
Hi, Wendy Mellott Thomas! Thank you for your review and choosing Doug Smith Kia! We hope to continue to see you and your friends/family come in for many more years.
Frequently asked questions about Doug Smith Autoplex
How is Doug Smith Autoplex rated?
Doug Smith Autoplex has a 4 star rating with 90 reviews.
When is Doug Smith Autoplex open?
Doug Smith Autoplex is closed now. It will open tomorrow at 8:30 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com