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Don Ayres Honda
- Car Dealers
- Fort Wayne, IN
About this business
Location details
4740 Lima Rd, Fort Wayne, IN, 46808, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | Closed | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
I purchased a used car from Team Honda in October. The salesman assured me that the vehicle had been serviced. However, after taking the car in for an issue, I am beginning to doubt this. The technician inspected the vehicle and informed me that the rear rotors and brake pads were worn and needed to be replaced. If the car had indeed been serviced, I shouldn’t be experiencing brake issues just two months after the purchase.
I brought a Honda Pilot around 6 months back from Scott Clark Honda. I also took the ************* as I was told it would cover everything for the car. Recently I had a seat belt malfunction and my daughter got stuck. Only choice was to cut the seat belt which I had to do as it was hurting my child. I went this week to get it fixed and hoped it would be covered under the insurances I took or the dealer to fix it as the car is less than a year old. However the dealer is charging me the full amount with the labor charges to re... read more
We had the most amazing experience Braydon . I would definitely above a 15 on everything. He spoke with us about a unique used car that was very clean that we were really hoping to be able to buy for our grandson. But when he started it had a check engine light on it.He made sure he called us right away and told us that he took into the service department and he would be in touch us as soon as he found out anything. We told him that was fine and we would still come out to see him. He was very happy to see us +15 We got a gre... read more
Business response:
Brain, thank you very much for the for the kind comments in your review. We appreciate your business and support.
Always pleased with the service from Don *********************** ****, and now *****, know how to run a service department. Guarantee that someday a problem will happen, but I also guarantee that it won't be often, and it will be resolved to your satisfaction.
This place is the worst when it comes to customer service. Tried now for the third time to schedule an appointment for a recall with them. The first time in February when I received a recall letter from Honda ******************* in CA in regards to a failing fuel pump module. Back then I was told that the parts have not come in yet and that I should check back in a couple of month. The second time I called back was in June. We where about to go on a 14 hour road trip and i would have appreciated a car withoit potential issue... read more
Very quick. Didnt sell me things I didnt need. Prepared me for future issues.
Business response:
Thanks for the 5-star review. We appreciate your business and look forward to serving you again.
Horrendous experience.Ive been accustomed to horrible experiences with Honda of the Avenues but this one has made me feel obligated to share.I set an appointment to get an oil change. When I arrived the ************** was closed, already signaling this would be an ordeal. Nevertheless, I pull in to Service to see no appointment screens were on and one individual helping a full lane. After 10 minutes I was finally helped. I mentioned I had a coupon from a set by Honda of the Avenues that was downloadable to Apple Wallet. When... read more
Business response:
Thank you for sharing your experience. I apologize it seemed as though Express was closed. Express is always open. We receive cars through the main area now. We will use this feedback for improvement along with the in depth conversation at the dealership.
Horrendous experience.Ive been accustomed to horrible experiences with Honda of the Avenues but this one has made me feel obligated to share.I set an appointment to get an oil change. When I arrived the ************** was closed, already signaling this would be an ordeal. Nevertheless, I pull in to Service to see no appointment screens were on and one individual helping a full lane. After 10 minutes I was finally helped. I mentioned I had a coupon from a set by Honda of the Avenues that was downloadable to Apple Wallet. When... read more
Horrendous experience.Ive been accustomed to horrible experiences with Honda of the Avenues but this one has made me feel obligated to share.I set an appointment to get an oil change. When I arrived the ************** was closed, already signaling this would be an ordeal. Nevertheless, I pull in to Service to see no appointment screens were on and one individual helping a full lane. After 10 minutes I was finally helped. I mentioned I had a coupon from a set by Honda of the Avenues that was downloadable to Apple Wallet. When... read more
Frequently asked questions about Don Ayres Honda
How is Don Ayres Honda rated?
Don Ayres Honda has a 4.8 star rating with 227 reviews.
When is Don Ayres Honda open?
Don Ayres Honda is closed now. It will open at 9:00 a.m.
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