Distinctive Cleaning

DJPaulson 

on Citysearch

13 years ago

Poor service – I was supposed to have the house cleaned today, but, when I got home I saw no one had come. When I called they said the person had called in sick and I should have gotten a call...NOPE!!! NOW I have to wait until after Christmas for an opening. I also have one scheduled for January...so we will see what happens. They should schedule better...I should NOT have to wait 2 more weeks to get my service! I had bought the Groupon and had to wait a good 6 weeks to get my first appointment. I doubt if I will continue t... read more

Ali J. 

on Citysearch

13 years ago

TERRIBLE----Wouldn't recommend to ANYONE – I booked three cleaning appointments through the main number for Distinctive Cleaning Services in November 2011. The first cleaning was scheduled for December 5th and I was told the staff would arrive between 8-10am. That day, I took the morning off of work to wait for them, only for no one to not show up. When I called, they didn't have any of my three scheduled services for the months of Dec and Jan on file and allowed me to re-book. In talking with the customer service person on ... read more

Emily D 

on Citysearch

13 years ago

TERRIBLE CUSTOMER SERVICE – I had a VERY frustrating experience with your company. And before turning to social media to launch my complaint, I asked that a manager call me and also tried to email the owner but received no response. In my search for a regular home cleaning service, I purchased a three deal package for your company through Crowd Cut. I was particularly motivated because I was hosting Thanksgiving at my house this year and was looking forward to a deep clean before the holidays. I called in September to schedu... read more

jg1980 

on Citysearch

13 years ago

Wonderful Holiday Cleaning – I contacted Distinctive Cleaning to get my house cleaned for Thanksgiving. We have out of town guests and my wife and I work around the clock. Needless to say we needed some help getting our house prepared. I called around for some estimates and Distinctive was the only company that could give me an estimate over the phone and got me in for a next day appointment. They had a great holiday special that got me a great cleaning from very friendly gals, and a next day appointment. If your looking for... read more

rkap007 

on Citysearch

13 years ago

Seriously? – Well, that's crappy! Late last September I scheduled a window cleaning for my home with Distinctive Cleaning. They were so booked up that I had to schedule for today (11/19). I had hoped for an appointment earlier this fall. So today: They failed to show up ... and I had to call THEM to find out what happened. Answer: They don't do windows when it's below 35 degrees. I'm wondering why they even scheduled the appointment. Hello? Minnesota in November. Maybe let your customers know that cancellation is likely? And... read more

CS136 

on Citysearch

13 years ago

Terrible experience – Terrible customer service and equal carpet cleaning job. After making my appointment to have my basement carpet cleaned I called back and said lets do the whole house. The woman said the cleaners would be there between 9 and 12. I waited and waited and finally at 1:30 the arrived. They were not professional looking at all and smelled of smoke. They were prepared to clean the basement and when I said I changed the order they seemed totally put out and were not aware of the order change. The workers quote... read more

pollyolson 

on Citysearch

13 years ago

Smoke smelling sloppy cleaners! Overpriced! – First off I was impressed with the website! Jennifer was the contact who I discussed my cleaning needs with later I found out that she is the owner. She told me one price and then charged my account $45 more because of taxes. This was her explaination of extra charges. The house cleaners smelled of smoke and did a terrible job cleaning our house. They were fast and sloppy at what they did. They took a break to smoke and when they returned to the house they really were smoke smell... read more

HappyMom3 

on Citysearch

13 years ago

Long time customer "on the fence" – Distinctive has cleaned our house for almost 3 years now (every 3 weeks they come). For 2 years we were very pleased with their work, almost always tipping $20+ for a good job. Occasionally the cleaner was late but she usually called to tell us when she would arrive and it only happened like once a year. We were pleased because they generally did a pretty good job (not *stellar* but good) for the price and we usually had the same girl and we liked her. Recenlty something has changed. Each ... read more

BreannaStone 

on Citysearch

13 years ago

in 2 days what wouuld have taken weeks!! – My grandma passed last month. We saw it coming, hoever, no one wanted to be the one to go through her belongings and clean her house after, see, grandma was a keeper of things! She had a problem not throwing things away. So we called around and found Distinctive Cleaning and took the chanceon asking if they by chance would be willing to do that kind of cleaning. Turns out that it is more common than we realized! They took care of everything! What a relief! They came in like and with... read more