DirectBuy

Ryan M 

on BBB

2 years ago

If I could give DirectBuy zero stars I would. Been a member for 12 years and the customer service of this company is Deteriorating fast!I have been in the middle of a small home addition (my own home) since June 2022. Ordering products through DirectBuy has been a complete nightmare. Most of the orders I had to submit a "Best Price Guarantee" ticket. In reflection, the effort to get the best price was never worth the few dollars in savings.The real reason for this review is from one particular order...Pella windows. I placed... read more

James M 

on BBB

2 years ago

I do realize that this business will NOT receive any reduction in rating no matter how many omits are filed....But here I go. I ordered a piece of furniture in early January 2022.. it was to be delivered by March 25. Since I was in the hospital I called to make sure the delivery service sis not just show up. I was told the furniture was at the warehouse about 40 minutes from my home and that before delivery I would receive a call. I called about a week later and was told the item was in transit. I asked for clarification and... read more

Adam 

on BBB

2 years ago

Well we purchased there program and spent $3600.00 and they give you two free trips and then we had COVID -19 so we had to cancel first trip and they would let us but you would have to take both trips next year we'll that's would not work because we were all dealing with this viruses so we lost the first trip and then we had one left so we scheduled it this March to go but we had are puppy got bladder cancer and we are dealing with chemo treatments so we get ahold of them and they said you only had 30 day to cancel so it's t... read more

Lynn M 

on BBB

2 years ago

Same story as everyone else. I ordered a buffet that is a match for my dining room set 28 April 2021. Delivery date kept moving out further and further. Finally it was delivered to the local area for delivery to me mid November 2021. On the day they were to deliver I received a call saying the company had not unboxed it until that day and they found extreme damage in the form of broken parts and electrical cords cut. They said they refused to try and deliver it in that condition. They contacted DirectBuy and provided documen... read more

Jen W 

on BBB

2 years ago

My issue is similar to ****** *'s. My order was originally placed beginning of April 2021, estimated delivery for June. It is now December 21st. While I received PART of my order, 1 piece was damaged (replacement arrival is unknown). NO ONE returns calls, person I need to talk to (I have called 4 days running) is not available, while I do know they exist as I have spoken to them a couple of times, they do not return calls. I have been lied to on numerous occasions on when product was shipped, expected, etc. I even have email... read more

Scott S. 

on BBB

3 years ago

We have been members with Direct Buy for about 10 years. We placed an order on July 25, 2021 for a coffee table and were given an estimated delivery of ***** weeks. I began contacting their customer service on 10/31/2021 and have now called them 7 times since 10/31 and have received no positive information on the status of my order. We have been waiting for a response from their Home Delivery Specialist that never seems to be available to speak with us on the phone and neither do any of their ************* Supervisors. We ar... read more

Jim D. 

on BBB

3 years ago

Had to cancel a flight to Phoenix in 2020 due to COVID so I had a credit with American Airlines. Decided to travel to ****** in 2022 so I booked my flight reservations through DirectBuy. Since I had to go through their travel agent to ensure my credit was applied, I ended up talking to someone with such a heavy accent and without a good command of the English language; the process took over 45 minutes to complete. At the end of the confirmation, the agent notified me that I would be charged $35.00 per person for using their ... read more

Wade F 

on BBB

3 years ago

Placed an order for some furniture on July 20th, 2020. Delivery was suppose to be at the end of Sept 2020. Early September I got rid of my existing bedroom furniture in anticipation of the new furniture arriving on time. It never arrived. After many frustrating calls/emails I kept getting the "it is delayed and will arrive on _________" and when the new date arrived I would get the same run around. I finally got an email saying that it would be at a warehouse soon (April 20th, 2021) 9 MONTHS LATER! and that the warehouse wou... read more

Trisha R 

on BBB

3 years ago

After being a member of direct buy in the past and canceling due to our own circumstances. We read uped in 2020. Membership was much cheaper and we were ******** * ****so we decided to go ahead. Ordered a few things and ended up having a missing night stand. Called customer service numerous numerous times. Emailed them numerous numerous times kept getting told the same exact thing that they were looking into it. Kept telling me that the certain person that was dealing with my order was never available. Wondering if this pers... read more