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DirectBuy
- Business Services
- Merrillville, IN
About this business
Location details
8450 Broadway, Merrillville, IN, 46410, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 5:00 p.m. | |
| Tue | 9:00 a.m. to 5:00 p.m. | |
| Wed | 9:00 a.m. to 5:00 p.m. | |
| Thu | 9:00 a.m. to 5:00 p.m. | |
| Fri | 9:00 a.m. to 5:00 p.m. | |
| Sat | 9:00 a.m. to 5:00 p.m. | |
| Sun | 9:00 a.m. to 5:00 p.m. |
I have been a member over 20 years and this has been my biggest purchase regret. The program is difficult to use. Constant web issues. I got a promotional email yesterday and tried to book. Got an error message so I called today and spoke to 8 people for over 2 hours and still nothing is booked. They said to call back in 2 hours. Trying again with no luck. DO NOT WASTE YOUR MONEY!!!!I dont know why I keep trying.
Business response:
Thank you for sharing your experience with us. We sincerely apologize for the challenges and frustrations you've encountered with the Travel team. Our Escalations department has been notified of the situation to assist you further with this matter.Please do not hesitate to reach out to our customer service associates directly for any concerns or further assistance you may need.
Definitely ZERO stars rating, I joined because it was supposed to be easy for me to book vacations, it has been very difficult to book my vacations. My last vacation was a disaster from the time I walked into the lobby and left the resort 4 hours later, I then booked my 7 day vacation elsewhere on my own. Directbuy travel said they would give me 7 day vacation for the mess they put me in, I had until the end of 2024 to use this vacation, I call to check out my choices and nothing, another messy frustrating time on the phone ... read more
Business response:
Thank you for sharing your experience with us. We sincerely apologize for the challenges and frustrations you've encountered with the Travel team. Our ********************** has been notified of the situation to assist you further with this matter.Please do not hesitate to reach out to our customer service associates directly for any concerns or further assistance you may need.
If ZERO stars were an option I'd select it. I've been a Directbuy member since 2001 when we built a new house and it was great then, we saved over 3 times the cost of our original 10 year membership term, broken down as $5,000 up front that covered the first 2 years and having to renew each year for the remaining 8 years at whatever the price happened to be at the time of renewal, which at that time was $99/yr. On year 5 it went to $149/yr and at year 10 (our final year for the original term) it was $199/yr. At year 11 we ha... read more
Business response:
Thank you for sharing your experience with us. We understand the concerns that come from the closing of the local showrooms and the changes to membership pricing. Your information has been forwarded to our ********************** to better address your needs further.We value your business and hope to have the opportunity to restore your faith in our company. Please do not hesitate to reach out directly if you have any more concerns or need further assistance.
My wife and I recently refurnished our bedroom and used Direct Buy. Great value, high quality and everything was delivered on time. We are looking forward to using them again when we remodel our bathroom.
Directbuy was a long time dealer of Madeli products until their account became delinquent. They have since cut off all communications and removed all Madeli Products from their sites to avoid their financial obligations. Anyone doing business with DirectBuy should be cautious of their unethical business practices. ********** LLC.
My order was cancelled after 4 months of waiting. hey refuse to refund my payment or provide a credit.
Have been a member since 1994 which means nothing to them apparently. They use to have good American made brands that were quality and worth waiting for. Now all they have is cheap junk. Being a member used to be a good thing and you could save money on most quality items that you may not be able to afford otherwise. Now you can find a lot of the same things for less elsewhere or very close to the same price without all the hassles. Anytime you place an order, they charge your credit card up front and you may not get your or... read more
Have been a member since 1994 which means nothing to them apparently. They use to have good American made brands that were quality and worth waiting for. Now all they have is cheap junk. Being a member used to be a good thing and you could save money on most quality items that you may not be able to afford otherwise. Now you can find a lot of the same things for less elsewhere or very close to the same price without all the hassles. Anytime you place an order, they charge your credit card up front and you may not get your or... read more
Direct Buy: RUN from them. The most arduous consumer experience. Ordered a Whirlpool W/D Sept of 2020. Countless delays. The dryer arrived damaged. Replacement dryer finally arrived in February 2022 with a ping in it and grease that needed to be cleaned out but we kept it because it took 17 months to get our complete working relatively undamaged WD unit. I asked for my membership back but it was declined. They gave me ****** gift certificate and free 3 year warranty. I would never deal with these people again. I give 1 star ... read more
Business response:
We are constantly working with our vendors to have all their order fulfilled as quickly as possible while also keeping you updated as soon as any backorders or when issues occur. Unfortunately, shortly after this order was placed our vendor closed their facilities for over a month and are still struggling to catch up on production due to materials and labor shortages. We apologize any trouble this could have caused.
Frequently asked questions about DirectBuy
How is DirectBuy rated?
DirectBuy has a 4.4 star rating with 726 reviews.
When is DirectBuy open?
DirectBuy is open now. It will close at 5:00 p.m.
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