This profile has not been claimed by the business owner or representative.
Claim this business to update business information, get appointment requests, engage visitors with web chat, and more!
Dean Team Subaru
- Used Car Dealers
- Ballwin, MO
About this business
Dean Team Subaru in Ballwin, Missouri is the #1 new and used Subaru dealer in the state of Missouri that provides stellar service to customers all over the Midwest. We are continually recognized as having one of the top customer satisfaction ratings in the country. Dean Team also has the largest available selection of the new and used Subaru Forester, Outback, XV Crosstrek, Impreza, Legacy, and WRX vehicles. You, our customer, can expect the lowest price on any of these new 2016 Subaru cars in Ballwin and Missouri. The combi... read more
Location details
15121 Manchester Rd, Ballwin, MO, 63011, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 7:00 a.m. to 8:00 p.m. | |
| Tue | 7:00 a.m. to 6:00 p.m. | |
| Wed | 7:00 a.m. to 8:00 p.m. | |
| Thu | 7:00 a.m. to 6:00 p.m. | |
| Fri | 7:00 a.m. to 8:00 p.m. | |
| Sat | 9:00 a.m. to 6:00 p.m. | |
| Sun | Closed |
I spent $5,500 on new engine in my car just to have it die on me 8 minutes down the road. I will fix my rating for the shop once they do right by repairing my car the right way.
Business response:
I am very sorry this happened. Please get it towed back in so we can see what is going on, I will pay for your tow bill. I do see a note about an alternator that was bad and you did not want us to fix that as well and we will double check that also.
I have gotten to know several of the employees very well. I don’t feel like I’m just a customer I feel like they know me They are so patient with me and I can assure you I ask a lot of questions ! When I have any service done on my vehicle it is always a comfortable experience and I am always treated with respect.They are busy, of course, but always have time to be friendly and helpful. Any issues that I have are always resolved. I recently purchased a new Subaru from Dean Team, and the salesman never pressured me and has al... read more
went in yesterday just to look at the r line passats we had been looking at for a while. found out they were all gone for the specific options we wanted. salesman Matt was awesome at finding us the exact car we wanted and had it brought over. I don't have such food credit but Matt and the finance guy worked hard to get me payments I could afford. never once felt pressured. I couldn't be happier with the car. thanks guys!
Can't say enough nice things about our used car buying experience. The staff was very polite and worked with us on price. We walked out very happy with our deal and our car. Paul was fantastic and really spent time talking with us, discussing the details and working things out. Very happy - look forward to working with the service side of the house!
Thank you John Ostlund for being so amazing in helping me in my car purchases. This is the second time you have help in this stressful process and made is so easy. Although it's was very hard to say goodbye to my Rabbit, I will enjoy this Jetta just as well. THANKS AGAIN
The team at the Dean Team Ballwin never disappoints! My transaction of purchasing my car was smooth from start to finish. I recommend them highly to everyone! Loving my new Tiguan thanks Scott Roberts and everyone at The Dean Team!
Extremely dissapointed with the service. You make an appointment for a simple oil change and it inevitably takes 2 hrs of waiting . The reception and check in staff is terrible . When you arrive , you just stand there and the person continues to look down and doesn't even acknowlege you. After the long wait on Friday, they didn't tell me where they parked my car and I had to walk all over the parking lot to find it. Finally when i checked my invoice it was the wrong one with a totally different name on it. when i got home i ... read more
Business response:
I am truly sorry for the service you received in my service department on Friday. I have spoken with advisor that you talked to about this issue and assure you that this is not how I run this service department nor will I tolerate that type of service. I would like to have the chance to prove this to you even that requires me taken care of your next visit personally to make sure all things are done right. I know my service manager Eric has also reached out and left you a message including his personal cell phone number as he... read more
Frequently asked questions about Dean Team Subaru
How is Dean Team Subaru rated?
Dean Team Subaru has a 4.3 star rating with 752 reviews.
When is Dean Team Subaru open?
Dean Team Subaru is closed now. It will open on Monday at 7:00 a.m.
Need help? Contact us.
Speak with a specialist to learn how you can grow with Birdeye. We are reachable at profiles@birdeye.com